PMO Manager (Remote)

You are a collaborative, strategic leader who thrives on building high-performing teams and delivering exceptional customer outcomes. You excel at bringing structure, consistency, and accountability to complex project portfolios while empowering project managers to grow professionally and deliver their best work.

You are equally comfortable coaching team members, partnering with executive leadership, and driving operational improvements across a fast-paced Professional Services organization. You possess strong business acumen, outstanding communication skills, and a passion for creating scalable project delivery processes that improve customer satisfaction and business performance.

You lead by example, foster a culture of continuous improvement, and inspire teams to deliver successful projects while developing the next generation of project management talent.

As the Professional Services PMO Manager, you will lead Myriad360's Project Management Office and oversee the successful delivery of customer projects across multiple technology practices, including Data Center, Network & Security, Cloud, Collaboration, Field Services, Managed Services, and emerging technologies.

Reporting to Professional Services Leadership, you will manage a team of Senior Project Managers, Project Managers, and Project Coordinators while establishing project governance, delivery standards, resource management strategies, and operational best practices. Working closely with Sales, Engineering, Operations, Finance, and Executive Leadership, you will ensure projects are delivered consistently, profitably, and with an exceptional customer experience.

This role directly impacts customer satisfaction, project profitability, delivery consistency, operational excellence, and the continued growth of Myriad360's Professional Services organization.

• →Lead, coach, mentor, and develop a high-performing team of Senior Project Managers, Project Managers, and Project Coordinators
• →Establish performance expectations, career development plans, and succession strategies for the PMO organization
• →Conduct regular coaching sessions, performance reviews, and professional development activities
• →Foster a culture of accountability, collaboration, customer focus, and continuous improvement
• →Recruit, onboard, and retain top project management talent

• Oversee successful delivery of customer projects across multiple technology practices, including Data Center, Network & Security, Cloud Infrastructure, Unified Communications, Field Services, Managed Services, and Professional Services
• Monitor portfolio health, including schedule, budget, scope, quality, resource utilization, risks, and customer satisfaction
• Provide executive oversight for high-risk, strategic, and complex customer engagements
• Remove organizational obstacles impacting successful project execution
• Drive consistent project delivery methodologies across the PMO

• Develop, implement, and continuously improve PMO standards, methodologies, templates, and best practices
• Ensure consistent application of project management processes throughout the organization
• Maintain governance across project initiation, planning, execution, monitoring, change management, and project closure
• Lead executive portfolio reviews, project health assessments, and operational reporting
• Develop KPIs, dashboards, and executive reporting that improve organizational visibility and decision-making
• Drive continuous improvement initiatives that enhance project quality, forecasting accuracy, utilization, and customer outcomes
• Capture lessons learned and incorporate improvements into PMO standards and methodologies

• Coach Project Managers on leadership, customer communication, project planning, financial management, risk mitigation, and stakeholder engagement
• Develop training programs that strengthen project management capabilities across multiple technology practices
• Mentor project teams delivering complex infrastructure and technology implementations
• Establish career progression paths and promote continuous professional development throughout the PMO
• Reinforce PMP best practices and project management excellence

• Partner with Sales to improve project transitions and customer handoffs
• Collaborate with Engineering leadership on resource planning and delivery readiness
• Work closely with Finance to improve forecasting, project profitability, and financial accountability
• Align project delivery with Professional Services strategic objectives
• Support enterprise initiatives focused on scalability, operational maturity, and customer satisfaction

• Manage PMO resource capacity, workload balancing, and staffing priorities
• Optimize project assignments based on customer needs, technical complexity, and team capabilities
• Identify resource constraints and develop proactive mitigation strategies
• Monitor project portfolio performance and proactively address delivery risks
• Improve forecasting accuracy, delivery predictability, and portfolio health

• Complete ongoing security awareness training and comply with company policies to the requirements section
• Identify and escalate security risks to the appropriate Executive Leadership Team member and actively contribute to remediation efforts
• Other duties as assigned

• Experience leading PMOs within a Systems Integrator, Value-Added Reseller (VAR), Managed Services Provider (MSP), or Technology Professional Services organization
• Experience delivering Data Center, Network & Security, Cloud, Collaboration, Field Services, or Enterprise Infrastructure projects
• Experience with PSA, ERP, and project management platforms such as NetSuite, Smartsheet, Microsoft Project, Jira, Monday.com, ConnectWise, or similar solutions
• Experience developing PMO governance frameworks and organizational project management maturity
• Experience with project financial management, forecasting, resource planning, and executive portfolio reporting
• PMI Agile Certified Practitioner (PMI-ACP), PgMP, or other advanced project management certifications preferred

• Project portfolio management
• Project governance and PMO methodologies
• Financial forecasting and project budgeting
• Resource planning and capacity management
• Executive dashboard development
• NetSuite
• Smartsheet
• Microsoft Project
• Jira
• Monday.com
• ConnectWise
• Microsoft Office Suite