Client Services Director

We’re looking for an experienced Client Services Director to lead, inspire and develop a talented client services team, ensuring the delivery of exceptional brand experience campaigns for some of the world’s most successful brands.

This is a senior leadership role, responsible for building strong client relationships, providing strategic and operational direction, and ensuring campaigns are delivered to the highest standard — on brief, on time, on budget and with a clear focus on commercial performance.

You’ll work closely with the Head of Client Services and wider agency teams to grow existing accounts, identify new opportunities, improve ways of working and contribute to the continued success of the agency. The role will be based at our Maidenhead office with hybrid working opportunities and requirement for travel to client sites

• Significant senior-level experience within a marketing, advertising, experiential, creative, design or branding agency environment.
• Proven experience leading and developing client services teams.
• Strong strategic thinking skills, with the ability to provide clear direction across complex accounts and campaigns.
• Excellent commercial awareness, including budget management, profitability, resource planning and margin improvement.
• Experience managing senior client relationships and influencing stakeholders at all levels.
• Confident communication, presentation and negotiation skills.
• A strong understanding of integrated campaign delivery, including creative development, operations, staffing and logistics.
• Experience using data, reporting and insight to monitor performance and identify opportunities for improvement.
• Ability to manage multiple priorities calmly and professionally in a fast-paced agency environment.
• Strong problem-solving skills with a solution-focused and collaborative approach.
• Up-to-date awareness of relevant market, regulatory and industry changes, including GDPR.
• A professional, personable and approachable style, with excellent attention to detail.
• UK driving license and access to a car