Research & Service Designer - Brasil

We are Nacar.
A solution-first creative partner helping ambitious organizations shape and deliver the right products, services and experiences — with clarity, rigor and creative excellence.

Rooted in Palo Alto, Barcelona, and with studios in Bilbao, Guadalajara, Porto Alegre and China, we're a global team of 130+ Nacarians from more than 23 nationalities. This role will be based in our Porto Alegre studio.

Twenty years, 70 design awards and 10+ client ecosystems later, we've learned that creativity is only worth something when it turns into real solutions. That's why we work in a way that connects craft with systems — building things that don't just look right, but perform, scale and generate measurable value for our clients.

A Nacarian is a creative orchestrator, shaped by Criteria, Adaptability and Ownership. Someone who reads complexity, anticipates what matters, and moves fast with intent. We come from different disciplines — strategy, research, industrial and digital design, brand, service, engineering — but we share the belief that great ideas only matter when they become real.

Nacar is entering a new chapter. We're strengthening our capabilities, growing into new markets, and building the organization that will shape what's next. With a hybrid work model and flexible hours, we're powered by a culture of communication, collaboration and ownership — with the ambition of becoming the trusted creative decision partner for the leaders redefining the future of their industries.

If you're excited by building — not just joining — this is a great moment to be here.

Is this something you feel identified with?

We’re currently looking for a Customer Experience (CX) Lead to join our Porto Alegre studio and drive the strategy and execution of exceptional customer and service design initiatives - shaping the end-to-end experience for our clients’ customers across all touchpoints.

You will:

• Define and champion the overall CX strategy, translating business objectives and customer needs into actionable design roadmaps.

• Lead the design and iteration of end-to-end customer journeys and blueprints, applying advanced Service Design methodologies to optimise internal processes and frontline interactions.

• Develop and maintain key CX design artifacts, including journey maps, service blueprints, personas and experience principles.

• Oversee a comprehensive CX research program, combining qualitative and quantitative methods (interviews, surveys, usability testing, data analysis) to gather deep customer insights.

This is a unique opportunity for someone looking for a challenge in the customer and service design area and to be part of a center of innovation that is impacting clients all over the world — joining our growing Porto Alegre studio and orchestrating design work at scale for a top-tier global client 🙂

We also offer:

🔖Permanent contract.

💰Competitive salary

🏡Hybrid working model - you can either work from home or enjoy our beautiful offices in Tecnopuc

🌈Join a dynamic +15 nationalities community and enjoy our virtual activities.

📚Keep challenging yourself with our Nacar Academy training program, aligned with the creation of personalized career paths.

✨30 paid vacation days.

💯Raio card

🚀Flexible working hours.