Pharmacy Technician Supervisor

United States·New Yorkmid

OtherPharmacy Technician

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Quick Summary

Key Responsibilities

Oversee daily technician workflows, queue monitoring, and task assignments to ensure prior authorization requests are processed accurately. Monitor productivity and quality metrics,

Requirements Summary

Active,

Technical Tools

OtherPharmacy Technician

Hi, we're Oscar. We're hiring a Pharmacy Technician Supervisor to join our Pharmacy Utilization Management team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the Role

~1 min read

The Pharmacy Technician Supervisor leads the daily operations of the prior authorization technician team, ensuring timely, accurate, and compliant case processing. Serving as a frontline leader and subject matter expert, this role will mentor staff, optimize operational workflows, and resolve operational escalations. The Pharmacy Technician Supervisor will foster a supportive, growth-oriented environment while driving quality, regulatory compliance, and overall team performance.

You will report into the Manager, Pharmacy Utilization Management.

Responsibilities

~1 min read

→Oversee daily technician workflows, queue monitoring, and task assignments to ensure prior authorization requests are processed accurately.
→Monitor productivity and quality metrics, providing regular 1-on-1 coaching, performance reviews, and cross-training to support skill growth and prepare the team for market expansion.
→Be the resource for complex intake issues, escalated provider inquiries, and system glitches.
→Proactively identify and implement process improvements, and resolve daily challenges to keep the team operating.
→Partner with cross-functional leadership to develop, update, and organize job aids and team training resources.
→Participate in a rotated weekend and holiday on-call schedule to monitor queues and offer team support when needed.
→Compliance with all applicable laws and regulations.
→Other duties as assigned.

Requirements

~1 min read

Active, unrestricted Pharmacy Technician certification (CPhT)
High school diploma or equivalent
4+ years of work experience in a pharmacy related field
2+ years of performing pharmacy reviews for a managed care plan or pharmacy benefits manager.
1+ years of people or project management experience.

Nice to Have

~2 min read

Bachelor's degree
Experience managing a team of pharmacy technicians performing utilization management operations
Experience developing and managing key performance indicators/metrics for an operational team
Acute attention to detail, excellent written and verbal communication skills

This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here.

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

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