Customer Support & Order Management Specialist

LOOKING FOR TOP STELLAR CANDIDATES!

Position: Customer Support & Order Management Specialist
Salary Range: $1,500 - $2,000/mo (Final offer depends on client approval and overall assessment of candidate skills and experience)
Working Hours: Monday to Friday 10:00 AM to 6:00 PM EST

Overview of the Position
We are seeking a Customer Support Representative to manage CRM activities, process customer orders, and provide day-to-day communication with vendors and customers. This role requires basic computer hardware knowledge, strong English communication skills, and experience in CRM and order processing systems.

Specific Duties and Responsibilities:
CRM/Leads Management

• Respond to basic customer inquiries promptly and professionally.
• Communicate with vendors to perform stock checks and obtain lead times/ETA.
• Create and update customer accounts, including address, contact details, shipping preferences, tax certificates, and payment methods.
• Assign customer leads and inquiries (e.g., quote requests, volume pricing) to the appropriate salesperson.

Order and PO Processing

• Process and modify online orders according to customer needs, following established protocols.
• Submit and revise purchase orders (POs) to vendors based on updated customer requirements.
• Communicate order statuses to customers using logistics updates and vendor feedback.

Scheduled Tasks and Emails

• Use the internal system (Scheduled Tasks feature) to create, edit, and complete internal
• communication assignments.
• Manage customer emails forwarded by the executive team, ensuring timely and professional follow-ups.

Requirements

• At least 3 years of customer support experience.
• At least 3 years of experience working with computer hardware (e.g., basic maintenance, battery/SIM replacement).
• Strong English communication skills (both verbal and written).
• Basic understanding of computer hardware and troubleshooting concepts.
• Familiarity with CRM tools.
• Experience using the Odoo system/NetSuite (huge plus).
• Interest in AI and its applications in customer service or hardware support.

Tools and Software

• CRM system (company-specific)
• ChatGPT
• Odoo
• Telegram

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Note: Please submit your resume in ENGLISH; otherwise, your application may not be processed. We prioritize the processing of one active application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application. If selected for the role, the final offer will be at the client’s discretion and will depend on your interview performance, skills, and experience.