Dental Lab Technical Advisor

Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have several labs throughout the country. Our team is growing, and we are seeking to fill a number of key positions within our organization including this opportunity at NDX Keller in Fenton, MO for a Full-Time Dental Lab Technical Advisor. 

• →Facilitate assigned technical area (Removable/Fixed/Implant/Appliances) calls
• →Make proactive calls to follow up on completed cases for new doctors and for new products
• →Complete an “administrative quality inspection” on all cases, including checking items on the work ticket, prescription, billing accuracy, and adding personal notes where appropriate
• →Provide special attention to new doctors and doctors that are experiencing concerns
• →Build solid relationships with staff members in customer offices, including participation in local, regional and state dental staff organizations
• →Analyze remakes by customer and ensure any issues are resolved
• →Follow up on all customer issues to be sure the issues identified are resolved to the customer’s satisfaction
• →All other duties as assigned

• Must have computer skills including typing and familiarity with Microsoft Office products
• Verbally communicate via telephone-maintaining a positive demeanor
• Verbally communicate with all levels of staff-maintaining a positive demeanor
• Takes initiative
• Excellent listening skills
• Attention to detail 

• High school diploma or GED equivalent
• Minimum 12 months experience of direct dental customer service experience on technical related issues
• Minimum 12 months production experience, preferred
• PC literacy required: MS Office Skills (Outlook, Word, Excel)

• Strong Communication Skills
• Customer Focus
• Problem Solving
• Decision Quality
• Willingness to Learn
• Productive Work Habits

• All Office Equipment
• Potential Exposure to Bloodborne Pathogens

• Perform tasks at multiple workstations-standing and sitting for extended periods of time