UExcel Training Program, Claims - Starting January 2027

United States·Montpelier,Addisonmid

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Quick Summary

Overview

Come join one of America’s fastest-growing insurance companies. Since 1848, National Life Group has aimed to keep our promises, providing families with stability in good times and in bad.

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Come join one of America’s fastest-growing insurance companies. Since 1848, National Life Group has aimed to keep our promises, providing families with stability in good times and in bad. Throughout that history, we have provided peace of mind to those families as they plan their futures.

Our mission extends beyond the insurance and annuities policies that we offer. We strive to make the world a better place through our grants from our charitable foundation, paid volunteer time for our employees, environmentally sustainable and healthy workplaces, and events that promote the work of nonprofits in our own backyard.

We foster a collaborative environment with opportunities for growth and encourage our associates to live our values: Do good. Be good. Make good.

Please note that we do not offer visa sponsorship for this position.

Responsibilities

~1 min read

→Review and verify claim submissions for completeness, accuracy, and required documentation while working under general supervision.
→Analyze and adjudicate claims by applying policy provisions, company guidelines, and regulatory requirements.
→Identify discrepancies, investigate issues, and determine appropriate resolutions with limited guidance.
→Document case details thoroughly and accurately in claims systems to ensure timely processing and benefit payment.
→Communicate with claimants, beneficiaries, agents, and internal partners by phone, email, or mail to gather information, explain claim decisions, and provide updates.
→Resolve claims-related questions using sound judgment and established guidelines.
→Manage a caseload of claims appropriate to training level, ensuring effective organization and timely follow-up.
→Recognize trends or recurring issues and escalate appropriately to leadership.
→Participate in ongoing training to maintain and expand knowledge of claims processes, tools, systems, and insurance products.
→Stay current with company policies, regulatory requirements, and industry best practices.
Commit to professional development by engaging in industry learning opportunities and working toward relevant designations.
→All other duties as assigned.

Requirements

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Bachelor’s degree in business, finance, insurance, human sciences, health sciences, or a related field.
Demonstrates the ability to analyze information, apply sound judgment, and make informed decisions in moderately complex situations while demonstrating strong analytical, critical-thinking, policy interpretation, and customer-service skills.
Possesses strong attention to detail and effective conflict resolution, business writing, and problem-solving skills.
Ability to manage multiple priorities, maintain organization, and meet deadlines in a fast-paced environment.

Professional experience in claims, financial services, customer service, or a related field.
Working knowledge of life and annuity products, claims practices, and applicable regulatory requirements.
Professional designations such as AIC, FLMI, or equivalent, or progress toward completion.

What We Offer

~2 min read

✓Your benefits start day one and are flexible and customizable to your and your family’s specific needs. Check out the BENEFITS of a Career at National Life!