Bilingual Support Lead

Moore is a data-driven constituent experience management (CXM) company achieving accelerated growth for clients through integrated supporter experiences across all platforms, channels, and devices. We are an innovation-led company of 5,000 people that is the largest marketing, data, and fundraising company in North America serving the nonprofit industry with clients across education, association, political, and commercial sectors.

The Bilingual Production Support Lead helps strengthen employee relations and supports effective communication between management and employees. This role assists in organizing and facilitating cross‑cultural communication and contributes to smooth and efficient production operations.

In addition, this position provides English/Spanish translation and interpretation support as needed.

• →Follow and support all department procedures and company policies
• →Establish goals to improve personal and department performance.
• →Support the execution of company goals that contribute to achieving the company's vision.
• →Quality‑check Print Production job jackets to verify stock issues and confirm stock is properly issued by operators.
• →Create job jackets and print work tickets for Production Supervisors as requested.
• →Input occurrences into the Issue Reporting System to track areas of the business for improvement.
• →Review and verify data collection and daily shift summary reports.
• →Prioritize requests to maximize efficiency.
• →Understand the escalation process and report problems to the Manager promptly.
• →Communicate any issues and status updates regarding job jackets, mail, or stock pulls verbally or in writing in a timely manner.
• →Maintain tidy and organized common workstations.
• →Perform other duties as assigned.

• Bilingual Spanish - English
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, fractions, and decimals.
• Ability to solve practical problems and handle a variety of variables in situations with limited standardization.
• Ability to interpret written, oral, diagram, or schedule‑based instructions.
• Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write simple correspondence.
• Shows creativity in approaching new or existing problems and is willing to try new ideas.
• Seeks out additional responsibility when appropriate.

• Frequently required to stand, walk, and sit.
• Regularly lift and/or move up to 10 pounds; occasionally lift and/or move up to 50 pounds.
• Noise level in the work environment is usually moderate.

• High school diploma or GED required.
• Two years of related experience and/or training preferred.

• Monday, Wednesday, Thursday, and Sunday 6:00 PM – 4:45 AM