nawirigroup~25d ago

Travel Administrator

South Africa·Go2africamid

OtherAdministrator

2 views0 saves0 applied

Apply Now

Quick Summary

Overview

Key Responsibilities

Travel Administrators ensure that all travellers receive e-documentation within 30 plus days of travel – including reconfirmation of all services and ad-hoc administrative functions for the Pod.

Requirements Summary

Desirable Tertiary Degree in Travel and Tourism, or related field How to apply If this sounds like the role for you, send us your CV and a motivational letter. We are looking forward to hearing from you! Why work for Go2Africa?

Technical Tools

typescript

Go2Africa is an award-winning travel company with over 25 years’ experience tailor-making unforgettable safari holidays! We take our clients’ dreams seriously and are recruiting Travel Administrators to ensure our client’s travel documentation is completed flawlessly. Are you an entry-level candidate with excellent attention to detail, who is looking to kickstart your career in the travel industry? If so, you might be our newest recruit!

Travel Administrators ensure that all travellers receive e-documentation within 30 plus days of travel – including reconfirmation of all services and ad-hoc administrative functions for the Pod. This role is also responsible for management of incoming calls / enquiries received within the business through toll free or switchboard queues.

Responsibilities

~1 min read

Target achievement

→
All assigned documentation is delivered without errors
→
All assigned documentation is completed within weekly deadlines
→
All documentation is saved on SharePoint for access during an emergency
→
The shared drive is kept neat / relevant and meeting removal deadlines

Quality assurance and documentation

→
Updating the Report with latest updates on each assigned document daily
→
All services to be reconfirmed with suppliers to ensure clients holidays are seamless
→
Produce vouchers, itineraries, travel packs and E-Tickets
→
Professional management of travel documentation so that travellers receive travel documentation 30 – 45 days prior to departure
→
Complete travel documentation for last minute travellers (within 7 days of travel) within 48 hours at the same standard as normal documentation
→
Continually identify ideas, information, content improvements and recommendations which will improve our documentation

Enquiry and toll-free management

→
Managing incoming toll-free and switchboard calls
→
Taking down sufficient information if Africa Safari Experts (ASEs) are not available so that the enquiries can be allocated to ASEs accordingly

Inbox management

→
For allocated buddy

Asilia postcards

→
Ensure postcard notes are sent to clients at the relevant Asilia properties

Desirable

1 - 2 years of experience in travel / administration

Requirements

~1 min read

Desirable

Tertiary Degree in Travel and Tourism, or related field

If this sounds like the role for you, send us your CV and a motivational letter. We are looking forward to hearing from you!

What We Offer

~1 min read

We provide our Go2African staff with:

Life happens, and we support our employees to deal with it. We provide permanent employees with company contributions to medical aid, retirement annuity and life and illness cover.

Reward and recognition
We recognize our employees based on targets, but also values. Our annual Recognition Awards are an example – colleagues vote for their peers, and there are incredible travel prizes up for grabs (plus, a good old party!)

Wellbeing and ample downtime
We prioritise the wellbeing of our employees. We provide wellness campaigns, mental health support and coaching, plus substantial leave benefits. We know it all lies in finding a balance between work and play.

Vibrant Culture
Our employees are #proudlyGo2African, and we use any excuse to celebrate our shared success. Whether it’s monthly Townhalls, interactive team buildings, our operational structure itself, or Valentine’s Day – it’s always better when we’re together!

Training and development
We offer comprehensive training programmes and opportunities for growth. From destination training in East Africa to designing Personal Development Plans, we support our employees to succeed.

World-class tech
We work on industry-pioneering systems, ensuring that the travel planning process is seamless. We give our employees access to world-class resources, which allows them to spend time on what really matters.