8d ago

Casework Technician

United States·Johnston Countymid

OtherTechnician

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Quick Summary

Requirements Summary

Experience engaging with individuals from underserved, marginalized, or disability communities, demonstrating cultural sensitivity, empathy, and awareness of access and inclusion barriers.

Technical Tools

OtherTechnician

Dept of Health and Human Services

EMPLOY , INDEP FOR PEOPLE W/DISAB - EIPD

Administrative Specialist I (S)

60055037

NC08

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

This position is located in Smithfield, Johnston County, a satellite office of the Dunn unit. The primary purpose of the position is to provide casework support to Rehabilitation Counselors. The major duties include support for school caseloads as well as providing support in all aspects of office needs. The position requires a wide range of knowledge regarding community resources and local employers as well as the ability to communicate with individuals from diverse backgrounds.

Job responsibilities include the following:

* Interviewing consumers and gathering diagnostic data to assist counselor with determining eligibility and required rehabilitation services

* Assist with develop a written plan of services in conjunction with the consumer, parent and/or guardian; inputting casework data into relevant applications throughout the rehabilitation process.

* Preparing documents including authorizations and correspondences as needed; and completing all related administrative tasks in tandem with the processing assistant

* Monitor the consumer's progress throughout the service delivery process

* Work directly with community partners in order to assist individuals with disabilities in becoming suitably employed

* Document service delivery and case progress in the case management system as required by agency policy

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:
Experience engaging with individuals from underserved, marginalized, or disability communities, demonstrating cultural sensitivity, empathy, and awareness of access and inclusion barriers.
Proficiency in performing routine administrative and office support functions, such as data entry, document preparation, scheduling, and filing, with accuracy and attention to detail.
Demonstrated ability to provide effective front-line service to the public, including responding to inquiries, resolving concerns, and maintaining professionalism in diverse and fast-paced environments.

Requirements

~1 min read

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or
equivalent combination of education and experience.

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Tandrea Lanae Jones

DHHS Workday Support Form