Distribution Agent

United States·Wake Countymid

Other

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Quick Summary

Key Responsibilities

- Process financial adjustment requests received from local child support offices and the Centralized Collection Agency.- Identify and categorize adjustment requests to ensure proper routing,

Requirements Summary

Demonstrated accuracy in processing high‑volume financial adjustment requests by reviewing source information, confirming required details, and tracking progress through established workflows.

Technical Tools

Other

Dept of Health and Human Services

Social Services

Accounting Technician II (S)

60042087

NC06

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

The Distribution Agent supports the Child Support Services Central Operations Unit by processing financial adjustment requests submitted by local child support offices and the Centralized Collection Agency. It performs technical work to identify, distribute, track, and resolve approximately 4,000 monthly adjustment requests, including researching and reversing errors and entering accurate financial data into the Automated Collections and Tracking System (ACTS).

This role contributes to the accuracy of statewide child support payment processing by supporting financial reporting and ensuring that adjustments are completed according to established procedures. It also provides office support by answering phones, sending emails, and managing worklists when serving as backup to the receptionist. The position operates within the Division of Social Services, which administers Title IV‑D child support functions across North Carolina.

Key Duties Include:
- Process financial adjustment requests received from local child support offices and the Centralized Collection Agency.

- Identify and categorize adjustment requests to ensure proper routing, tracking, and timely resolution.

- Research financial discrepancies, determine corrective actions, and reverse errors in accordance with program expectations.

- Enter accurate financial data and adjustment details into the Automated Collections and Tracking System (ACTS).

- Track the status of adjustment requests to maintain visibility of workflow progress and ensure completion within expected timeframes.

- Generate and review financial reports to support monitoring, reconciliation, and documentation of adjustment activity.

- Communicate with staff and partner offices to clarify adjustment needs and confirm resolution details.

- Serve as backup to the receptionist by answering phones, sending emails, and managing worklists when needed.

- Maintain organized documentation for auditing, quality assurance, and financial accountability purposes.

- Support the operational functions of the Central Operations Unit by performing additional financial or administrative tasks as assigned.

Requirements

~1 min read

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Associate degree in accounting from an appropriately accredited institution and one year of accounting experience

High school diploma or General Educational Development (GED) diploma and three years of experience in accounting work

An equivalent combination of education and experience.

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Tresha Walker

DHHS Workday Support Form