7d ago

DMV - Title Examiner Supervisor

United States·Nash Countymid

OtherSupervisor

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Technical Tools

OtherSupervisor

Dept of Transportation

Division of Motor Vehicles

Program Coordinator II (S)

60031223

NC10

It’s the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation.

Please note that all positions close at 12:00 AM on the posted closing date. You must apply by 11:59 PM prior to the posted closing date.

This is an anticipated vacancy.

The Title Examiner Supervisor is located in the Quality Assurance Problem Resolution of Vehicle Services within NC Department of Motor Vehicles. The selected candidate will be responsible for:

• Supervise the employee’s workflow within the unit.
• Assist employees with resolving complex work duties.
• Maintain, document, and conduct all phases of performance management.

This Unit is responsible for ensuring the accurate and timely processing of vehicle titles and registration applications. The Unit conducts thorough reviews of vehicle title/registration applications and documents; identify errors created by LPAs, On-Line Dealers, and DMV sections/units; provide solution to errors; corresponds with LPAs, On-Line Dealers, DMV sections/units, and the general public to correct errors regarding the processing of vehicle titles and registration. The Unit processes refund requests for license plates that have been surrendered to the DMV. Ensure the correct Highway Use Tax has been paid; ensure the Federal Heavy Highway Use Tax has been paid; processes Indemnity Bonds, court orders, judicial sales, abandoned vehicles, mechanics/storage liens, and expedited sales; respond to telephone calls from dealers, branch offices, customers and other DMV Units; reviewing and correcting scanned documents that did not image properly; identifying the problem relating to why documents were not scanned/imaged correctly, determining the solution, and taking action to resolve the problem.

The program area for this position includes one or more of the following: working knowledge of motor vehicle laws, policies and procedures, working knowledge of vehicle tiles and registration processes, and/or experience troubleshooting problems related document scanning.

Salary Grade and Salary Range: NC10 $43,267 - $75,718

Knowledge of motor vehicle laws, policies and procedures
Experience in researching and resolving problems to make independent decisions when needed
Experience in interpreting and explaining policy and procedures, rules, regulations, and/or laws to a diverse clientele
Experience in establishing and maintaining strong working relationships with peers, internal and external customers while maintaining a professional demeanor
Experience in maintaining records, reports and data using MS Office products.

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Sharon Ashe

DOT-WorkdayJobRecruitment@ncdot.gov