DMV - Vehicle Services Title Agent - Huntersville

Dept of Transportation

Division of Motor Vehicles

Program Coordinator I (S)

65018002

NC08

Please note that all positions close at 12:00 AM on the posted closing date. You must apply by 11:59 PM prior to the posted closing date.

This position is located in Huntersville, NC.

The primary purpose of this position is to provide exceptional customer service at the Raleigh Central Services Office by assisting customers with the registration of vehicles in the State of North Carolina. This position requires strong technical, administrative, and customer service skills, as well as extensive knowledge of the North Carolina General Statutes, policies, and procedures governing the issuance of North Carolina titles and other official credentials.

Key Responsibilities

• Assist customers with vehicle registrations, title transactions, and the issuance of other North Carolina credentials.
• Apply and interpret applicable North Carolina General Statutes, policies, and procedures related to motor vehicle titles and registrations.
• Issue official, special, and personalized license plates in accordance with established requirements.
• Process requests for crash reports and provide customers with access to driving and vehicle registration records while adhering to applicable Federal Privacy Act requirements and confidentiality guidelines.
• Accept and process payments for driver license penalties, fees, and other applicable transactions.
• Provide accurate, courteous, and professional service to customers while ensuring transactions are completed efficiently and in compliance with applicable laws, policies, and procedures.
• Perform other duties and responsibilities assigned by the manager to support the effective and efficient operation of the unit.

The program area for this position includes one or more of the following: working knowledge of DMV general statutes, policies and procedures, and/or working knowledge of vehicle registration procedures.

Sharon Ashe