Quick Summary
- Process incoming interjurisdictional child support requests by reviewing documents, researching case information, and building cases in the automated child support system.
The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.
This role forwards completed cases to local child support offices for actions related to location, paternity establishment, support orders, medical support, and enforcement activities. It ensures all cases are processed within required federal timeframes and provides customer service to initiating jurisdictions throughout the referral process. The position functions within the Central Registry and State Parent Locate Service Unit, which performs key tracking, location, and intake responsibilities within statewide child support operations.
Key Duties Include:
- Process incoming interjurisdictional child support requests by reviewing documents, researching case information, and building cases in the automated child support system.
- Analyze referral packets from other states, U.S. territories, and foreign jurisdictions to determine required services and next steps.
- Conduct searches for non‑custodial parents using automated systems and the Child Support Enforcement Network to support case development.
- Forward completed case files to local child support offices for further action related to location, paternity, support establishment, medical support, and enforcement.
- Track and handle Affidavits of Parentage received from North Carolina birthing facilities.
- Process referrals associated with federal criminal prosecution programs and unemployment insurance withholding requests.
- Maintain compliance with federal processing requirements by completing case intake within 10 business days.
- Provide customer service to initiating jurisdictions by responding to inquiries and clarifying required documentation.
- Review and document case activity in accordance with program protocols and federal guidelines.
- Support Central Registry and State Parent Locate Service Unit operations by assisting with location‑related research and case tracking activities.
Requirements
~1 min readSome state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.
High school diploma or General Educational Development (GED) diploma and two years of related administrative experience
OR
An equivalent combination of education and experience.
The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.
Location & Eligibility
Listing Details
- Posted
- October 12, 2026
- First seen
- October 12, 2026
- Last seen
- October 12, 2026
Posting Health
- Days active
- 0
- Repost count
- 0
- Trust Level
- 51%
- Scored at
- October 12, 2026
Signal breakdown
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