1d ago
New

PCard/EProc/HelpDesk Specialist

United StatesUnited States·Wake Countymid
Customer Support SpecialistCustomer
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Quick Summary

Key Responsibilities

• Generate E-Procurement reports.• E-Procurement system troubleshooting/issue resolution.• E-Procurement Security Administration and User Training.• P-Card Customer Helpdesk inquiries.

Technical Tools
Customer Support SpecialistCustomer
Safety

70000075 Dept of Public Safety

Program Coordinator II (S)

60065423

NC10

The Department of Public Safety's mission is to safeguard and preserve the lives and property of the people of North Carolina through preparation, prevention, and protection with integrity and honor. Our agency houses many public safety divisions, including Emergency Management, Juvenile Justice and Delinquency Prevention, Alcohol Law Enforcement, Samarcand Training Academy, and the North Carolina National Guard. Join us along with our more than 3,000 employees and 12,000 National Guard members in providing exceptional public safety services to the citizens of North Carolina.

Are you a current state employee seeking a meaningful, rewarding, and challenging career in Purchasing and Logistics? If so, continue reading to learn more about this exciting opportunity with the North Carolina Department of Public Safety.

This is an INTERNAL POSTING open ONLY to current North Carolina State Government and UNC System employees and eligible RIF candidates.  Temporary employees are also eligible to apply. 

This position serves as a support role to the Purchasing E-Procurement Customer Helpdesk inquiries.
Duties/Responsibilities include, but are not limited to, the following:

• Generate E-Procurement reports.
• E-Procurement system troubleshooting/issue resolution.
• E-Procurement Security Administration and User Training.
• P-Card Customer Helpdesk inquiries.
• P-Card Holder’s account set-up, configuration and other projects assigned by the supervisor, P- Card/E-Procurement/Helpdesk Manager.
• Ability to apply principles, techniques and systems pertaining to procurement/inventory.
• Ability to work effectively with agency personnel at all levels, including Federal and State.
• Ability to express ideas in both oral and written form, communicating effectively at all levels of management.
• Ability to maintain complex records and to prepare reports or tabulations for these records.

The primary purpose of the Department of Public Safety is the efficient and effective Administration of the Department of Public Safety Budgetary Management, Financial Management, Procurement, and other services, consistent with the N.C. General Statutes, State Budget Fiscal Policies and Procedures, State Purchasing and Contract Administrative Code, DPS Fiscal Policies and Procedures, and Generally Acceptable Accounting Principles and Practices.

The purpose of the organizational unit of Purchasing and Logistics is to provide Comprehensive procurement of goods and/or services to the entire Department of Public Safety in six primary functional areas: Purchasing of Goods and Services; Real Property Lease and Acquisitions; Fleet Management; Auxiliary Support Services / Law Enforcement Support Services (LESS) Office; and DNA Evidence Collection of Anonymous Sexual Assault Kits. The Fleet Management Section is responsible for over 800 vehicles rented from Motor Fleet Management or owned by the Department. This section is responsible for the scheduling of repairs, fuel, and replacement of vehicles for the various Divisions within DPS.

Recruitment Salary Range: $43,267.00 - $64,482.00


This is a full-time position (40 hours per week) with State Benefits, including paid vacation, paid sick leave, paid holidays, retirement, and health insurance. To view an example of total compensation, please click here NC OSHR: Total Compensation Calculator.




Requirements

~1 min read


Management Preferences   


  • Working knowledge of applications of electronic computer processing and/or general system(s) administration.
  • Working knowledge of the procurement and inventory management principles.
  • Working knowledge of laws pertaining to procurement (e.g. state, federal, and/or local).

The NC Dept. of Public Safety must adhere to the US Dept. of Justice Final Rule on the "National Standards to Prevent, Detect, and Respond to Prison Rape." PREA Hiring and Promotion Prohibitions Selected applicants for positions which are subject to PREA will undergo a PREA-specific background check. Our agency supports second-chance employment for individuals who were previously incarcerated, or justice involved, and we invite all potential applicants to apply for positions for which they may be qualified. Due to the nature of work performed in our agency, prior convictions and/or charges may prohibit employment for positions which are subject to PREA or other position-specific background checks.  

For applicants with student loans, becoming a state employee may include eligibility for the Public Service Loan Forgiveness Program. Visit www.studentaid.gov to learn more.    

·       Attaching transcripts is optional; however, we recommend applicants attach unofficial transcripts to assist in providing credit for education including in substituting education gained for experience. Additionally, qualifying for some positions may require validating hours of coursework in a specific field of study and transcripts are crucial to awarding credit. Degrees and transcripts must be achieved from an appropriately accredited college or university.     

·       Applicants who earned college credit hours but did not complete a degree program must attach an unofficial transcript to receive credit for education.  

·       International degrees and transcripts must be evaluated for accreditation by a recognized evaluation service by the closing date of this posting.  Failure to provide documentation may result in ineligibility. The National Association of Credential Evaluation Services (NACES) has several options to provide credential verification: https://www.naces.org/members.   

·       Applicants seeking Veteran's Preference must attach a DD-214 Form (Certificate of Release or Discharge from Active Duty that includes Character of Discharge - Member 4 or Service 2 form) to the application.

·       Applicants seeking National Guard Preference:   A current member of the North Carolina National Guard in good standing must attach a NGB 23A (RPAS).  A former member of the North Carolina National Guard who served for at least 6 years and was discharged under honorable conditions must attach either a DD256 or NGB 22.  


Due to the volume of applications received, we are unable to provide information regarding the status of your application. Please log in to your Workday account to check the status of your application. If you are selected for an interview, you will be contacted by the hiring manager. If you are no longer under consideration, you will receive an email notification when the position is filled.   


For more information about the application process, please visit State Application Resources/Frequently Asked Questions. For technical issues related to your Workday applications, please place a support ticket. For basic information regarding employment with North Carolina State Government, please call (984) 236-0800. If there are any questions about this specific vacancy other than your application status, please contact  katrina.akins@ncpds.gov.


#ADMIN    


Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.


Bachelor’s degree from appropriately accredited institution and one year of experience related to the area of assignment; or an equivalent combination of training and experience.

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Katrina Akins
KATRINA.AKINS@NCDPS.GOV

Location & Eligibility

Where is the job
Wake County, United States
On-site at the office
Who can apply
US

About this job

Who can apply
United States
Posted
1 day ago
Employer
has 1,287 open jobs on Jobera.

Listing Details

Posted
October 14, 2026
First seen
October 15, 2026
Last seen
October 15, 2026

Posting Health

Days active
0
Repost count
0
Trust Level
51%
Scored at
October 15, 2026

Signal breakdown

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PCard/EProc/HelpDesk Specialist