Program Coordinator I

The North Carolina Department of Commerce is the state's lead agency for economic, community and workforce development. The department works with local, regional, national and international organizations to fulfill its mission to improve the economic well-being and quality of life for all North Carolinians.

The Department connects businesses with the site locations, workforce and infrastructure they need to succeed in one of the nation's top states for business. We also connect local communities with the grants and funding they need to attract new business and ensure future prosperity.

The posting will close and stop accepting applications at 11:59 pm on the night prior to the closing date posted above.

The North Carolina Department of Commerce is the state's lead agency for economic, community and workforce development. The department works with local, regional, national and international organizations to fulfill its mission to improve the economic well-being and quality of life for all North Carolinians.

The Division of Employment Security is responsible for the administration of the unemployment insurance program in the state of North Carolina.  This program is a federal-state partnership, funded by federal and state unemployment taxes, which employers pay on the wages of their employees.  Benefits are paid to eligible workers who lose their job through no fault of their own and are able, available, and actively seeking work.

The Adjudication Unit is responsible for making initial determinations for unemployment claims. Employees in this unit gather and review claim information and use North Carolina’s Employment Security Law to make eligibility determinations regarding an individual’s separation from employment. Employees also make first-level decisions regarding an individual’s continued eligibility for benefits based on weekly filing requirements.

To receive credit for your work history and credentials, you must provide the information on the application form.  Any information omitted from the application form, listed as general statements, or on an attachment will not be considered for qualifying credit.  We will not review resumes in lieu of Experience and Education listed on the application (additional statement below under Supplemental and Contact Information).

Applicants who possess the following qualifications may receive management preference:

• Strong communication and customer service skills in order to obtain relevant and accurate information from all interested parties in a timely manner.
• Excellent time management and organizational skills to efficiently manage and timely resolve all assigned cases
• The ability to analyze facts, evaluate conflicting information, and correctly apply relevant law to those facts in a production-oriented environment.
• Strong writing skills to properly articulate all necessary findings and rationale for each determination.

We value our employees and offer a wide variety of competitive and family-friendly benefits. Benefits to include:

• 12 Annual Paid Holidays and monthly accrual of vacation and sick leave 
• North Carolina State Health Plan administered by Aetna 
• Supplemental Benefits including Flexible Spending Accounts, Accident Insurance, Cancer & Specified Disease, Critical Illness, Dental, and Vision 
• NC State Retirement (TSERS), 401(k), and 457 savings plans
• WeSave Employee Discounts
• Eligibility for the Public Service Loan Forgiveness Program

Learn more about new hire resources, safety, health, and wellness information, leave options, employee discounts and more by selecting the benefits link.

It is critical to our screening and salary determination process that applications contain comprehensive information. Please make sure you complete the application in full.  Information should be provided in the appropriate areas to include all work experience, the beginning and ending dates of jobs worked, education with the graduation date, and certificates/licenses.  Any information omitted from the application cannot be considered in screening for qualifying credit.  Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

Attached resumes WILL NOT be accepted in lieu of completing this application and WILL NOT be used for screening for qualifying credit.  "See Resume" or “See Attachment" within the fillable application sections WILL NOT be accepted and will be considered an incomplete application and will not be processed.  Answers to Supplemental Questions must refer to education or work experience listed on this application to receive credit.  Degrees must be received from appropriately accredited institutions.  To receive credit for your work history and credentials, you must list the information on the application form.   For additional information about applications and processes with the state of NC, please visit:  State Government Application Resources.

For consideration for this vacancy, all applicants must complete an online application.  If multiple applications are submitted to an individual posting, only the most recent application received prior to the posting close date will be evaluated for consideration.

Applications for positions requiring specific coursework must be accompanied by a copy of the applicant's transcript.  If applicants earned college credit hours but did not complete a degree program, they must attach an unofficial transcript to each application to receive credit for this education.

Attached resumes WILL NOT be accepted in lieu of completing this application and WILL NOT be used for screening for qualifying credit.  "See Resume" or “See Attachment" within the fillable application sections WILL NOT be accepted and will be considered an incomplete application and will not be processed.  Answers to Supplemental Questions must refer to education or work experience listed on this application to receive credit.  Degrees must be received from appropriately accredited institutions.  To receive credit for your work history and credentials, you must list the information on the application form.   For additional information about applications and processes with the state of NC, please visit:  State Government Application Resources.

For consideration for this vacancy, all applicants must complete an online application.  If multiple applications are submitted to an individual posting, only the most recent application received prior to the posting close date will be evaluated for consideration.

Applications for positions requiring specific coursework must be accompanied by a copy of the applicant's transcript.  If applicants earned college credit hours but did not complete a degree program, they must attach an unofficial transcript to each application to receive credit for this education.

By providing the requested information, you certify that you have given true, accurate and complete information on this attachment to the best of your knowledge. In the event confirmation is needed in connection with your work, you authorize educational institutions, associations, registration and licensing boards, and others to furnish whatever detail is available concerning your qualifications. You authorize investigation of all statements made in this application and understand that false information or documentation, or a failure to disclose relevant information may be grounds for rejection of your application, disciplinary action or dismissal if you are employed, and(or) criminal action. You further understand that dismissal upon employment shall be mandatory if fraudulent disclosures are given to meet position qualifications (Authority: GS 126-30, GS 14- 122.1).

Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone.  To check the status of your application, please log in to your account and click "Application Status."  If you are selected for an interview, you will be contacted by management.  If you are no longer under consideration, you will receive an email notification.  The processing of applications will take an average of 5 business days due to the high volume of applications received.  It is not necessary to contact the Human Resources Office to check the status of an application or possible interview.

If applicants earned a foreign degree, foreign degrees require an official evaluation for U.S. equivalency and must be submitted to Human Resources for verification. There are several organizations that perform this specialized service, feel free to use any service of your choosing. The National Association of Credential Evaluation Services (NACES) has several options on their website that can provide credential verification. 

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor's degree from an appropriately accredited institution; or an equivalent combination of training and experience.

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.