17d ago

Revenue Officer I - Asheville

United States·Buncombe Countymid

OtherRevenue Officer

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Quick Summary

Key Responsibilities

• Educate the public on state tax matters and promote compliance with state revenue laws• Determine liabilities, payment plans,

Requirements Summary

The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFle

Technical Tools

OtherRevenue Officer

Dept of Revenue

Taxpayer Assistance , Collections

Revenue Officer I (NS)

60082178

NC11

The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.

***PLEASE NOTE: THIS WILL CLOSE AT 11:59 P.M. THE DAY PRIOR TO THE END DATE LISTED ON THIS JOB POSTING***

This position has been established as hybrid teleworking with a minimum starting salary of $49,440. Work is performed in-person at the Asheville Service Center each week and remotely at the manager’s discretion based on the needs of the office.

If you are looking to start a career, better balance your professional and personal life, or simply to serve North Carolina citizens, a career with the North Carolina Department of Revenue might be the right fit for you! NCDOR is committed to recruiting top-talent employees and developing career paths that will allow you to build long-term, rewarding and satisfying careers.

The North Carolina Department of Revenue is accepting applications for a Revenue Officer I position at our Asheville Service Center. The primary purpose of the Revenue Officer I is to answer technical tax law questions and resolve relevant issues and increase compliance by ensuring the appropriate amount of tax is reported and paid by each taxpayer. This is accomplished by providing professional customer service to taxpayers as well as timely and appropriate enforcement action when necessary. This position adheres to NC statutes and the department’s policies and procedures. This position routinely communicates with taxpayers, attorneys, tax consultants, corporate managers, CPAs, and other agency personnel. A Revenue Officer I deals with conflict in highly emotional situations and acts in a professional manner. The position requires someone who can work independently and can prioritize, communicate effectively, work independently, and has experience dealing with conflict in a professional manner.

Responsibilities of the Revenue Officer I to include, but are not limited to, the following:

• Educate the public on state tax matters and promote compliance with state revenue laws

• Determine liabilities, payment plans, installment agreements and adjust accounts based on research or documents provided by taxpayers

• Communicate via telephone (inbound and outbound calls and phone queue) with taxpayers to assist and resolve routine matters and complete special projects

• Utilize legal remedies to collect liabilities or secure returns

• Utilize professional judgment to decide when to initiate civil action and what civil actions to employ to bring a case to a successful resolution

• Work independently to examine, research, verify, and evaluate financial statements, returns, and other data

• Travel to taxpayer locations within an assigned territory with limited overnight travel

This position requires some regional travel consisting of day trips to conduct fieldwork and may include an occasional overnight stay. An on-the-job training period for up to 12 months is required for all new employees to gain a detailed knowledge and understanding of revenue and the related laws, and to demonstrate ability to perform job duties with reasonable independence.

Basic knowledge of principles of business administration related to reporting and/or calculating tax
Basic skills using Microsoft Word and Excel
Access to reliable transportation and a valid driver's license is necessary

Recruitment Range: $49,440 - $79,504

Requirements

~1 min read

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor’s degree in Business/Public Administration, Economics, Accounting or related field from an appropriately accredited institution; or an equivalent combination of education and experience.

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

LeAnn Katherine Biscoglio

LEANN.BISCOGLIO@NCDOR.GOV