Salesforce Solution Engineer

United States·Wake Countymid

OtherSolution Engineer

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Quick Summary

Requirements Summary

Leads Salesforce solution design and delivery by defining technical standards, guiding configuration decisions, and ensuring projects meet scope, timeline, and quality targets.

Technical Tools

OtherSolution Engineer

Dept of Health and Human Services

SEC OFFICE - INFO TECH - NC FAST

Applications Systems Specialist I (NS)

65017796

DT10

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

The Salesforce Solution Engineer will support and enhance the PATH NC child welfare system, ensuring a stable, secure, and user-centered Salesforce platform integrated with MuleSoft, Power BI, Synapse, and mainframe technologies.

This role leads the design, configuration, and delivery of scalable Salesforce solutions while maintaining system reliability, meeting defined data-quality standards, and implementing strong security and governance practices. The engineer will troubleshoot and resolve Salesforce issues within established SLAs, translate stakeholder needs into enhancements that improve adoption and measurable workflow efficiency, and guide integration and data-flow improvements across connected systems. The position also evaluates and introduces new technologies, modernizes the platform through incremental improvements, and ensures alignment with evolving policy, practice, and user needs.

Success in this role requires clear communication, leadership, and long-term strategic planning to keep the system accessible, sustainable, and effective for frontline staff serving children and families.

Requirements

~1 min read

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor's degree in computer science or an IT related field or related technical degree from an appropriately accredited institution and four years of progressive experience in business application consulting or development

Associate degree in computer science or an IT related field or related technical degree from an appropriately accredited institution and five years of progressive experience in business application consulting or development

High School or General Education Development (GED) diploma and eight years of experience in business application consulting or development

An equivalent combination of education and experience.

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Tonya Lofton McLamb

DHHS Workday Support Form