Systems Administrator II – EHRA

Department of Information Technology

DIT Transportation

Systems Administrator II (NS)

60015197

DT09

Recruitment Range: Up to $100,690

The position is designated Statutory Exempt (EHRA) and is exempt from the State Human Resources Act

This position may be eligible for hybrid remote work in accordance with state policy and the agency’s remote work program but does require weekly onsite work. Any telework will be under the conditions of the state Teleworking Program Policy and the employer may end any teleworking arrangement at any time in the employer's sole discretion.

Are you ready to take the next step in your career?

We currently have an opening for a Systems Administrator II

The Systems Administrator II is responsible for administering, configuring, maintaining, and enhancing the agency’s ServiceNow platform to support enterprise-wide business operations and digital transformation initiatives. Demonstrated hands-on ServiceNow experience is required to successfully perform the duties of this position, including platform administration, application development, workflow automation, integrations, and troubleshooting. The position works closely with business stakeholders, technical teams, and agency leadership to deliver secure, reliable, scalable, and user-focused technology solutions that improve operational efficiency and service delivery.

Key Responsibilities:
• Administer, configure, maintain, and enhance the ServiceNow platform, ensuring stability, performance, security, and alignment with agency requirements
• Apply demonstrated ServiceNow experience to develop, configure, and maintain workflows, business rules, client scripts, UI policies, forms, and custom applications
• Support ServiceNow modules and capabilities across IT Service Management (ITSM), Customer Workflows, Employee Workflows, and other enterprise workflow solutions
• Collaborate with business stakeholders to gather requirements, analyze business processes, and translate operational needs into effective ServiceNow solutions
• Develop and maintain integrations between ServiceNow and other enterprise systems using REST APIs, IntegrationHub, and related integration technologies
• Troubleshoot complex platform issues, investigate root causes, and implement corrective actions to ensure reliable service delivery
• Manage platform enhancements, upgrades, patches, update sets, deployments, and testing in accordance with established change management and governance practices
• Implement and maintain platform security controls, access permissions, data integrity standards, and technical documentation
• Evaluate emerging ServiceNow capabilities, including automation and artificial intelligence, to identify opportunities for modernization and improved customer and employee experiences
• Provide technical guidance, knowledge transfer, and ongoing support to agency personnel while promoting ServiceNow development standards, platform governance, and continuous improvement

About the Division:
The Business Services unit leads and directs all ServiceNow, Change Management, and end-user cloud SaaS applications for NCDOT. This unit also is responsible for providing Service Delivery to its customers through multiple channels. Responsibilities include application development and maintenance, report administration, and server/system architecture and maintenance for the NCDOT infrastructure. The Business Services team employs management, architects, application developers, business analysts, system administrators, and subject matter experts to meet the growing business and technological needs of NCDOT departments and external users.

The ServiceNow Technology Workflows, Cloud SaaS-Built Customer Solutions and Tier 3 Support section within Business Services provides operational support for the ServiceNow Platform, in addition to implementing and maintaining Technology Workflows applications (ITSM, ITOM, ITAM, SPM). This section is also responsible for implementing and supporting cloud SaaS-built applications, as well as provide Tier 3 end-user support for all employees of NCDOT.

Tina Honeycutt Holmes