Travel Counselor

The North Carolina Department of Commerce is the state's lead agency for economic, community and workforce development. The department works with local, regional, national and international organizations to fulfill its mission to improve the economic well-being and quality of life for all North Carolinians.

The Department connects businesses with the site locations, workforce and infrastructure they need to succeed in one of the nation's top states for business. We also connect local communities with the grants and funding they need to attract new business and ensure future prosperity.

Applicants who possess the following qualifications may receive management preference:

• Ability to provide customer service-focused hospitality to the traveling public. 
• Basic knowledge of Microsoft Word, MS Excel, and Internet search engines. 
• Experience providing information about North Carolina’s attractions, events, accommodations, recreational opportunities, history, and geographic features. 
• Ability to communicate clearly and effectively with the public through oral and written communication while assisting visitors with travel-related inquiries. 

The posting will close and stop accepting applications at 11:59 pm on the night prior to the closing date posted above.

We value our employees and offer a wide variety of competitive and family-friendly benefits. Benefits to include:

·         12 Annual Paid Holidays and monthly accrual of vacation and sick leave 

·         North Carolina State Health Plan administered by Aetna 

·         Supplemental Benefits including Flexible Spending Accounts, Accident Insurance, Cancer & Specified Disease, Critical Illness, Dental, and Vision 

·         NC State Retirement (TSERS), 401(k), and 457 savings plans

·         WeSave Employee Discounts

·         Eligibility for the Public Service Loan Forgiveness Program

Learn more about new hire resources, safety, health, and wellness information, leave options, employee discounts and more by selecting the benefits link.

It is critical to our screening and salary determination process that applications contain comprehensive information. Please make sure you complete the application in full.  Information should be provided in the appropriate areas to include all work experience, the beginning and ending dates of jobs worked, education with the graduation date, and certificates/licenses.  Any information omitted from the application cannot be considered in screening for qualifying credit.  Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

If applicants earned a foreign degree, foreign degrees require an official evaluation for U.S. equivalency and must be submitted to Human Resources for verification. There are several organizations that perform this specialized service, feel free to use any service of your choosing. The National Association of Credential Evaluation Services (NACES) has several options on their website that can provide credential verification. 

Attached resumes WILL NOT be accepted in lieu of completing this application and WILL NOT be used for screening for qualifying credit.  "See Resume" or “See Attachment" within the fillable application sections WILL NOT be accepted and will be considered an incomplete application and will not be processed.  Answers to Supplemental Questions must refer to education or work experience listed on this application to receive credit.  Degrees must be received from appropriately accredited institutions.  To receive credit for your work history and credentials, you must list the information on the application form.   For additional information about applications and processes with the state of NC, please visit:  State Government Application Resources.

For consideration for this vacancy, all applicants must complete an online application.  If multiple applications are submitted to an individual posting, only the most recent application received prior to the posting close date will be evaluated for consideration.

Applications for positions requiring specific coursework must be accompanied by a copy of the applicant's transcript.  If applicants earned college credit hours but did not complete a degree program, they must attach an unofficial transcript to each application to receive credit for this education.

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Education and/or experience in the performance of a variety of manual tasks that is directly related to the job and consistent with accepted practices of the trade equivalent to one year of experience.

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.