Linux Shift Senior Support (Level 4)

As part of our Technical Support team, you’ll help keep our customers’ systems running smoothly while providing friendly and reliable support.

Your day-to-day responsibilities will include:

• Respond to customer questions via email, phone, and online chat.
• Troubleshoot technical issues and escalate more complex cases to the wider Support team when needed.
• Monitor customer software, servers, and infrastructure to identify and resolve issues.
• Support Linux and Windows server environments.
• Assist customers and partners with software deployment and setup.
• Complete scheduled IT maintenance and support activities.
• Keep clear records of customer issues and help identify recurring problems.
• Support new team members with laptop setup, account creation, and basic IT onboarding.
• Learn about new products and technologies and help customers get the most out of them.
• Help the team meet service targets while delivering a positive customer experience.

You don’t need to be an expert in everything listed below. We’re looking for someone with a good IT foundation, a willingness to learn, and a passion for solving problems.

Ideally, you’ll have:

• At least 1 year of experience in IT support or a similar technical role.
• Hands-on experience or a good working knowledge of Linux.
• Basic understanding of networking concepts such as LAN/WAN, VPN, DNS, DHCP, routing, switching, and firewalls.
• Good troubleshooting and problem-solving skills.
• Good written and verbal English communication skills.
• Confidence working with customers and explaining technical issues clearly.
• A positive attitude and willingness to learn new technologies.

Experience with any of the following would be a bonus:

• Windows Server
• Monitoring tools such as Nagios, CheckMK, Prometheus, or Grafana
• Cloud platforms such as AWS, Azure, or GCP
• Docker or Kubernetes
• Shell scripting, Bash, Python, PowerShell, or similar
• CouchDB
• Storage and file systems such as ZFS, DRBD, RAID, LVM, btrfs, or CEPH
• Security-sensitive environments
• AI or machine learning technologies

Offers of employment are conditional upon passage of screening criteria applicable to the job

Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

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“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”