Account Support Analyst 2 - Belgrade, Serbia

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list.

Provide customers support and ensure success with the NCR Atleos services and solutions. Requires ability to continually enhance enduring relationships with key customer executives and operational staff, while working to achieve a thorough understanding of their current and future business requirements. Promote customer confidence with NCR Atleos products and solutions. Drive continuous improvement, providing customer-specific analysis achieving customer satisfaction, service fidelity and customer profitability.

• →Position requires a thorough understanding of NCR Atleos systems, operations and policies, and customer contract specifics that are used to resolve customer problems (service call delay, entitlement, billing, etc.)
• →Documenting steps taken to reach resolution in order to develop process excellence and automation
• →Coordinates activities associated with service issue resolution
• →Prepared and attend (remotely) customer meetings when required
• →Isolates problems and creates and executes resolution plans
• →Maintain and update knowledge/skills through training and development opportunities

• Conduct and own proactive regularly scheduled operational calls
• Own items through satisfactory resolution for the customers
• Drive processes while understanding cross-functional team goals
• Possess working knowledge of product offering
• Manage roadblocks to achieve customer goals.

• Maintain working relationships with all operations-focused groups, including but not limited to: Field Support Centers, Field Operations Management, Worldwide Service Logistics organization, Billing Operations Center and Customer Advocates, 3rd party contractors, and Customer Care Centers

• 2 years of experience in a customer-facing role) customer success, account management, field services, etc)
• Demonstrated proficiencies with Microsoft Office Suite software with strong Excel/PowerPoint/Teams
• Ability to work in a fast-paced environment with excellent time management and multi-tasking abilities
• Ability to identify and resolve issues with a sense of urgency
• Willing to work non-standard business hours as required by customers
• Team player – ability to work with colleagues
• Customer facing communication acumen

• Tools: Salesforce, ServiceNow, Remedy, Workday and SharePoint

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

·        Must work in office at least 3 days per week

·        This role will be based in Belgrade Serbia

·        Must be willing to work in the customer time zones which vary from the east coast to west coast time zones in North America.

#LI-NB1 #hybrid

Offers of employment are conditional upon passage of screening criteria applicable to the job.