Customer Success Analyst - Belgrade, Serbia

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list.

Provide customer support and ensure success with NCR Atleos services and solutions. Build and maintain strong relationships with key customer executives and operational teams while understanding their current and future business needs. Promote confidence in NCR Atleos products, lead continuous improvement initiatives, and deliver customer-specific analysis to enhance satisfaction, ensure service consistency, and maximize profitability.

A Customer Management Analyst II is required to work within North American time zones, ranging from the East Coast to Hawaii.

•    Collaborate with Sales and customers to analyze reports and identify gaps in service delivery
•    Oversee installation and product delivery, ensuring customer satisfaction
•    Document deviations from contracts or policies
•    Serve as the primary escalation point with broad service knowledge
•    Build and maintain strong customer relationships
•    Address inquiries and provide timely support for complaints and escalations
•    Coordinate with delivery teams to meet customer requirements
•    Gather data, manage internal communications, and support incident resolution
•    Resolve less complex service issues using independent judgment
•    Provide sales support throughout the sales process and contract lifecycle

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.