Service Desk Associate - German speaker

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list.

Duties and Responsibilities: 

• Comprehensive database ATM management and software support for banks. Financial customers with Incident Management Services.
• Incident identification, logging, categorization, prioritization, Initial diagnosis, Escalation, as necessary, Incident resolution and Incident closure.
• Communication with the user community throughout the life of the incident
• Communication with other service management processes:
• Change management,
• Problem management,
• Service asset and configuration management,
• Service level management and communication with IT service.
• Creating different types of Reports on clients or supervisor’s request
• Other corresponding duties maybe assigned

Basic requirements:

• Degree from a 4-year college or university.
• Proficiency in MS Office Suite
• Fluent German and English language skills required

Skill Requirements:

• Customer service experience
• Experience in ATM operations, bank operations, retail banking or other banking capacity is preferred.
• Must have strong oral and written communication skills.
• Keen listening and high grasping skills
• Good understanding of telecommunications / network / information technology solutions & products
• Good coordination skills

Offers of employment are conditional upon passage of screening criteria applicable to the job.

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.