Software Support Analyst II

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Since 1884, NCR Atleos has been at the forefront of the transactions that run the world around us. From local credit unions to the most sophisticated banks and retailers on the planet, NCR Atleos powers the technology that makes your everyday easier. We offer all the services, software and hardware solutions needed for a comprehensive self-service channel. Our people are at the heart of the technology we deliver. Collaborating with diverse teams across continents, you’ll have the opportunity to innovate to impact change and create exceptional experiences for our customers and our customers’ customers. We do business in more than 140 countries.

The Software Support (SWS) Analyst II works in partnership with clients, identifying product bugs, advising them how to use product technology and changing configuration setup to meet their business objectives or overcome problems. SWS Engineer needs technical knowledge, needs to be customer oriented and ready to provide quick but quality solutions to satisfy customer needs.

• →Understanding of payments transaction processing like authorization, ATM & POS terminal driving and switching.
• →Knowledge of ISO 8583 and XML
• →Knowledge of relational databases and SQL
• →Code debugging using Java technologies and relational databases.
• →Customer support experience
• →Knowledge of Webservice SOAP / REST
• →Knowledge of Linux OS & basic commands
• →A broad understanding of technology – both infrastructure and application
• →Ability to create root cause analysis documents (corrective and preventive actions)
• →Exposure to log analysis and management tools on cloud e.g., Dynatrace would be a plus.

• Bachelor of Science or Master of Science degree in a discipline related to the product technology - usually electrical, mechanical, computer engineering, or computer science.
• 1 to 2 years software related job experience (support/development)

• Good communication skills both written and verbal.
• Ability to work effectively in a team environment.
• Proactive and positive attitude
• Decision making. Problem solving
• Interpersonal skills
• Attention to detail.
• Ability to be focused and a self-starter.
• Have a strong desire for quality.
• Ability to multi-task
• Tact & diplomacy
• Excited by the challenge of the unknown
• Analytical Skills
• Ability to work flexible working hours.

Visit our careers site for a list of the benefits offered in your region in addition to a competitive base salary and strong work/family programs.

Integrated into our shared values is our commitment to diversity. NCR Atleos is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR Atleos has an ongoing responsibility to respect and support a globally diverse environment.

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list.  Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.