Channel Content Coordinator

NDM Hospitality is a family-owned hospitality company that began in food and beverage and has expanded into the vacation rental industry. We are redefining the guest experience by combining the comfort and space of vacation homes with the consistency, service, and amenities of a world-class resort.

We are seeking a detail-oriented Channel Content Coordinator to join our Channel Management team. This role is ideal for someone who enjoys working with reservation systems, guest communications, data accuracy, and process-driven operations. The successful candidate will play a key role in managing OTA reservations, auditing booking information, processing financial transactions, and ensuring an exceptional guest experience.

• →Communicate with guests, Online Travel Agencies (OTAs), and internal team members regarding reservations, stay-related inquiries, and booking financials.
• →Audit OTA reservations to ensure accuracy, completeness, and consistency of booking information.
• →Manage incoming Salesforce cases and provide timely responses and resolutions.
• →Review daily and weekend reservation reports to verify bookings, modifications, and cancellations are properly recorded.
• →Process reservation payments, refunds, and other booking-related financial transactions.
• →Maintain accurate guest and reservation records across multiple systems.
• →Assist guests with reservation changes, cancellations, and special requests.
• →Resolve guest concerns and escalations while providing exceptional customer service.
• →Collaborate with internal departments to address operational issues and support guest satisfaction.
• →Support inventory management, data governance initiatives, and channel management objectives.

• Excellent written and verbal communication skills.
• Strong attention to detail and organizational abilities.
• Self-motivated, dependable, and accountable professional with a positive attitude.
• Ability to manage multiple priorities in a fast-paced environment.
• Guest-focused mindset with a commitment to delivering outstanding service.
• Strong interpersonal skills and the ability to communicate effectively with team members, business partners, and leadership.
• Proficiency in Microsoft Office, particularly Excel and Word.
• Experience working with Property Management Systems (PMS), revenue management systems, or similar hospitality platforms.
• Strong analytical and problem-solving skills.

• Experience in an independent hotel, vacation rental, or hospitality environment.
• Bachelor's degree in Business, Hospitality Management, Analytics, or a related field.
• Experience with OTA platforms such as Airbnb, Booking.com, Expedia, or Vrbo.
• Experience using Salesforce or similar ticket management systems.