Complex IT Support Specialist I

The COMPLEX IT SUPPORT SPECIALIST I provides frontline technical support to end-users across the organization. This role focuses on hardware troubleshooting, basic software support, and assisting with network-related issues. The ideal candidate is dependable, customer-service oriented, and eager to build and fortify their IT skillset in a hands-on environment.

• →Provide support to end-users for hardware, software, and basic network issues.
• →Respond to and resolve service requests via phone, email, and in-person support.
• →Diagnose and troubleshoot common IT issues, including hardware malfunctions, software errors, and connectivity problems.
• →Perform hardware setups, upgrades, replacements, and general maintenance.
• →Document troubleshooting steps and resolutions in the ticketing system.
• →Escalate complex issues to senior IT staff when appropriate.
• →Maintain organization of equipment, workspaces, and adherence to IT processes.

• Minimum 1 to 2 years of experience in IT support, help desk, or similar technical role.
• Good understanding of IT systems, hardware components, and software troubleshooting practices.
• Knowledgeable in Windows and macOS operating systems
• Familiarity with common productivity software, including Microsoft Office.
• Basic understanding of networking concepts and troubleshooting.
• Strong communication skills and a customer-first mindset.
• Ability to work independently during evening and weekend hours.

• Certifications such as CompTIA A+, Network+, or other relevant IT certifications.
• Experience with IT Help Desk ticketing systems.