Owner Ambassador- Rentyl Resorts

United Statesmid

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Quick Summary

Overview

JOB SUMMARY The Owner Ambassador acts as the primary point of contact to homeowners within Rentyl's property management program,

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The Owner Ambassador acts as the primary point of contact to homeowners within Rentyl's property management program, developing the relationship between company and client and providing feedback to the entire operation. This agent will be in contact with all departments within the organization to satisfy all inquiries received from homeowners, from basic maintenance work orders to accounting, marketing and sales related questions, while assisting with processes such onboarding during Rent-Ready process, furniture replacement, and monthly statement reviews. Therefore, the Owner Ambassador must have a general understanding of the company's day-to-day operations and business strategy, and be able to communicate effectively through emails, calls and face-to-face meetings.

Responsibilities

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→General Customer Service to homeowners within the management program
→Coordinate and follow up on maintenance work orders and projects such as furniture replacement or repair.
→Representing company's culture and value during calls and face to face meetings
→Assist with accounting related inquiries and monthly statement reviews.
→Assist with revenue and marketing related inquiries.
→Assist Contract Sales on resales, showings, and related inquiries from realtors.
→Assistance with external associates such as, HOA's community manager and club membership
→Facilitation of home improvement projects, such as furniture, flooring, painting, etc.
→Assist onboard and offboard units from the management program.
→Assist homeowners to stay compliant with rental management agreement terms
→Assist homeowners stay up to date with required documents, such as payment authorization forms, home insurance, etc.
→May be assigned additional responsibilities as needed.

Requirements

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Customer service experience required.
Associate in arts Degree or higher education preferred.
Must be able to communicate effectively.
Familiarity with Microsoft Office
Ability to work under pressure.
Must be organized and able to follow up with multiple departments and tasks
Must keep a professional attitude, representing the company's values at all times.
Bi-lingual (Portuguese)

PREFERRED competencies & qualifications

Experience in property management and PMS preferred.
Experience in or related administrative roles
Self-started and self-motivated
Problem solving and critical thinking

What We Offer

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NDM Hospitality is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.