Subscription Services Manager - APAC

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Quick Summary

Requirements Summary

Detail-oriented. You thrive on the "small tasks" and understand that precision in data is what allows a global company to function. A master of priorities.

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To support Neat’s rapid growth and ensure the operational excellence of our recurring business, we are seeking a Subscription Services Manager. This is a critical back-end operational role focused on data hygiene, reporting, and the seamless execution of our subscription lifecycle.

Unlike a frontline sales role, this position is the engine behind our renewal process. You will be responsible for the "sales-adjacent" motion of managing all subscription services—including renewals, NaaS orders, and Pulse subscriptions. Reporting to the Operations team, you will serve as a vital link between our internal Sales and Channel teams and our external partners and distributors.

Responsibilities

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Managing all subscription services, including the end-to-end processing of renewals, NaaS orders, and Pulse subscriptions for the APAC region.
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Executing heavy reporting and data analysis within Salesforce and NetSuite to ensure total accuracy in our subscription records.
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Driving a proactive renewal motion, identifying upcoming expiries and coordinating with internal teams to ensure no service interruptions.
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Maintaining high standards of data hygiene, auditing records to ensure the integrity of our back-end operations.
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Collaborating across functions, acting as a key point of contact for the Sales, Channel, and Operations teams.
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Supporting external partners and distributors by providing clarity on subscription status and processing requirements.
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Navigating ambiguity by helping to define and iterate on evolving processes as Neat continues to scale.

Requirements

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What We Offer

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At Neat, you’ll be part of a passionate team shaping the future of video collaboration. You’ll have the unique opportunity to represent our brand directly to global audiences and play a key role in how customers experience Neat.

We’re looking for passionate people who work hard and are focused yet like to have fun. The independent thinkers who thrive in a top-notch team of diverse talents. You’ll be contributing to a positive force for progress as the world moves to a new way of working. The workplace is changing, and you can be a part of shaping that future.

Neat brings people together with beautifully simple, versatile video devices and experiences. By minimizing the physical and virtual divide, we enable everyone to feel more connected, present and understood, however they prefer to work. We aim to make our technologies so intuitive that terms like "in-office" and "remote" will seem obsolete in five years. Neat's pioneering portfolio addresses the needs of today's workplace and natively supports Zoom, Microsoft Teams, Google Meet, and a range of compelling business apps.

We are an ambitious, accountable, collaborative, responsible, and growing team that fosters an environment where creativity and ingenuity can flourish. We strive to bring out the best in our Neaters and make amazing products and experiences. We are based in Oslo with Neaters working all over the world.