Data Center Support Engineer

United Statesmid

Customer SupportOtherDevOps & InfrastructureSupport Engineer

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Quick Summary

Key Responsibilities

Serve as the primary escalation point for complex data center IT and hardware issues. Perform advanced troubleshooting across bare-metal hardware, break/fix, and networking issues. Mentor, train,

Technical Tools

Customer SupportOtherDevOps & InfrastructureSupport Engineer

What We Offer

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Responsibilities

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→Serve as the primary escalation point for complex data center IT and hardware issues.

→Perform advanced troubleshooting across bare-metal hardware, break/fix, and networking issues.

→Mentor, train, and support entry-level and junior technicians (5–10 person influence).

→Develop, improve, and maintain SOPs, documentation, and training materials.

→Partner with stakeholders to improve processes and operational consistency across the data center.

Strong experience with data center break/fix, hardware repairs, and bare-metal troubleshooting.

Working knowledge of basic networking and link-level troubleshooting.

Comfortable operating in the command line, with basic Linux experience.

Solid understanding of how data centers function end-to-end.

Experience creating SOPs, documentation, and training programs.

Demonstrated leadership experience mentoring or guiding 5–10 technicians.

Background in data centers, IT, computer science, or facilities-adjacent roles.

Nice to Have

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Experience using data or dashboards to understand operational health or trends.

Exposure to basic analytics, reporting, or visualizations related to data center operations.

Background as a data center technician transitioning toward more analytical or systems-focused work.

Key employee benefits:

Health insurance: 100% company-paid medical, dental and vision coverage for employees and families.
401(k) plan: Up to 4% company match with immediate vesting.
Parental leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers.
Remote work reimbursement: Up to $85/month for mobile and internet.
Disability & life insurance: Company-paid short-term, long-term and life insurance coverage.