Clinic Coordinator - Ballard & 45th Street Youth Clinic (1.0 FTE)

The Clinic Coordinator provides general administrative and clerical assistance and support for the clinic. Greets, registers, checking-in and scheduling patient appointments. Provides Neighborcare information to patients. Works in partnership and joint accountability with other team members to achieve Neighborcare’s Mission, Guiding Principles and goals.

This is a full-time position with a weekly schedule of Monday through Friday, with evening hours on Wednesday for the Youth Clinic. The hours for the Ballard Clinic shift will be Monday, Tuesday, Thursday, and Friday from 8:30am-5pm. The hours for the New Horizons Youth Clinic shift are from 1:30pm-5pm, and the hours for the 45^th Street Youth Clinic are from 5:30pm-9pm on Wednesday.

• Prepare clinic to open and close for business in a timely manner, in accordance with the clinic’s posted schedule
• Check in patients and create charts: gather and update patient information
• Answer telephones, schedule patient appointments, confirm appointments and transfer calls to appropriate staff member
• Assist provider teams with paperwork, copying, faxing, etc.
• Manage inventory of office supplies, including the ordering, receiving and stocking of supplies
• Monitor referrals and communicate with referral team
• Using EMR, send tasks and communications to provider team members
• Participate in trainings relative to front desk processes and procedures
• Assist in the processing and follow up of government sponsored insurance applications
• Assist in primary care provider assignments
• Perform other duties as assigned.

• Knowledge of and skill in the use of personal computers with the ability to learn and use company software programs
• Ability to meet and comply with HIPPA/Confidentiality policies and procedures
• Ability to be detail oriented and multi-task, organize and problem solve
• Ability to work effectively with staff members and patients
• Ability to effectively perform job duties under high levels of activity, variety of conditions and restraints
• Ability to prioritize and follow through with front office tasks; to follow written and verbal directions and to complete assigned task
• Ability to demonstrate excellent verbal communication skills and customer service; to remain calm and professional when faced with difficult situations and emergencies; to perform de-escalation tactics, and open to learning more
• Ability to read, write and communicate in English and understand basic math
• Ability to demonstrate predictable, reliable and timely attendance

• High School Diploma or equivalent.

• Experience working with people with lived experience of homelessness, people of color, LGBTQ+, varying country of origin, and abilities.

Full job description is available upon request.