IT Support Senior Associate

India·Gurugramsenior

Customer SupportIt Support Specialist

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Quick Summary

Technical Tools

Customer SupportIt Support Specialist

NEOLYTIX
IT Support Senior Associate
Information Technology | Gurugram

FUNCTION
Information Technology

EXPERIENCE
2–4 Years

LOCATION
Gurugram (Onsite)

SHIFT
General Hours

About the Role

Neolytix is a US-headquartered healthcare BPO/KPO serving 280+ healthcare organizations across RCM, Credentialing and Provider Enrollment, Medical Coding, Virtual Medical Assistants, and Payer Analytics, with delivery centers in Gurugram and Manila. The IT Support Senior Associate provides first- and second-level technical assistance to onsite and remote users across the Gurugram office and global operations, ensuring smooth functioning of hardware, software, network infrastructure, and end-user systems.

Key Responsibilities

Provide Level 1 and Level 2 technical support for hardware, software, and peripheral issues.
Install, configure, and troubleshoot operating systems (Windows and macOS), standard applications, and email clients (Outlook, Exchange Online, and Google Workspace).
Manage user accounts, security permissions, and system access via Azure AD, Microsoft 365, Intune, and other enterprise platforms.
Maintain and update IT asset inventory with proper documentation and tagging.
Support and monitor network connectivity, Wi-Fi, VPN, and SharePoint performance with IT administrators.
Assist with setup and maintenance of video-conferencing and collaboration tools (Google Meet, Zoom, and Microsoft Teams).
Respond to service tickets and follow up to ensure timely resolution per SLA targets.
Collaborate with global IT teams for escalations, project rollouts, and security-compliance initiatives.
Educate users on IT best practices, system security, and productivity-tool usage.

What You Bring

Must-Have

Bachelor's degree in Information Technology, Computer Science, or a related field.
2 to 4 years in IT support or helpdesk roles within a corporate or BPO environment.
Proficiency in Windows, Microsoft 365, Exchange Online, SharePoint Online, Intune, and common enterprise IT platforms.
Basic understanding of networking (LAN/WAN/Wi-Fi), VPNs, and cloud-based systems.
Strong analytical, troubleshooting, and communication skills; able to manage multiple tasks in a fast-paced environment.

Nice-to-Have

Familiarity with service-desk tools such as Jira, Freshservice, or Zendesk.

Why Join Neolytix

Multi-Geography Exposure Hands-on learning across enterprise platforms in a US healthcare tech environment.	Supportive Global Team Direct access to a collaborative global IT team.
Certification Support Ongoing professional development and certification opportunities.	Solid Benefits Competitive compensation with health insurance and paid time off.