Call Center Representative, Healthcare (Patient Services)

A specialty neurology practice looking for a dedicated call center representative to support patient-facing phone operations. This teammate will handle inbound and outbound calls related to scheduling, authorization and eligibility, and billing inquiries, working closely with the practice's administrative team.

Core Responsibilities

• Answer and place patient calls covering scheduling, authorization/eligibility checks, and billing questions
• Verify insurance coverage and process pre-authorization requests
• Update patient records accurately in AdvancedMD
• Escalate complex or sensitive cases to clinical or billing staff as needed
• Maintain HIPAA-compliant handling of all patient information
• Document call outcomes and follow-up actions consistently

• 2+ years in a healthcare call center, medical billing, or patient services role (preferred)
• Working knowledge of AdvancedMD (preferred)
• Experience with insurance verification, eligibility checks, or revenue cycle processes (preferred)
• Clear, professional phone communication skills
• For the bilingual profile: fluent Spanish and English, spoken and written
• Comfortable working US business hours (EST)
• Reliable home office setup, stable internet connection