Lighting Solutions Engineers

The Role

As Solutions Engineer in the Lighting department, you will be responsible for providing technical, equipment and design expertise to the Projects Managers, Account Managers and colleagues as required. From these conversations, you will be required to advising and specifying equipment and systems capable of delivering projects to the robust standards expected by Creative Technology and our clients.

The ability to think strategically and deliver well thought out technical solutions are paramount to the role. You will need to maintain the high technical knowledge you already have, whilst also becoming familiar with the wide range of equipment and services offered by Creative Technology.

The role involves providing support for multiple projects at any given time, the largest of which may require your presence on site. The ability to document systems and instructions, train full-time and freelance staff and deliver remote support is imperative.

The role also involves being responsible for multiple internal projects, which may be planned research and testing, reactive to problems being encountered on site or diagnostic to understand issues and prevent further delivery problems. Documenting and sharing their outcomes to assist our delivery and investment decisions is also expected.

• →Develop strong relationships with clients, freelancers and technical support from manufacturers and suppliers.
• →Complete any and all training required by the company.
• →Work with the other departments to maintain the high standards of equipment, prep and support expected from Creative Technology.
• →Adhere to internal processes, feeding back suggestions and improvements where you see them.
• →You are expected to travel to site or other offices where applicable both in the UK and Worldwide.
• →Support where needed on Internal and external ISO accreditation audits
• →Support other teams when and where required such as purchasing

• Keep abreast new equipment, solutions and innovations as they come to market and working with the Technical Managers to recommend and test these as required.
• Monitor the progression of the prep team relating to projects that you are directly involved in, ensuring all the systems and equipment is prepared to the high standards expected, regardless of department.
• Providing ad-hoc training for other engineers and technicians on equipment and systems.
• Producing and/or delivering training to other engineers and technicians on equipment and systems. This may involve formal training sessions where presentations and documentation are required.
• Supporting the Rental Team with suggestions of alternative equipment or suppliers when equipment can’t be sourced from internal stock.
• Where appropriate, suggest opportunities for others to deliver the project on site instead of you, to allow you to concentrate on other work, whilst allowing them to gain valuable on-site experience.
• Use all opportunities to teach, mentor or coach colleagues.
• Provide, or pass on feedback on all aspects of the company’s technical delivery including equipment, staff, freelancers and processes, and ways they could be improved.
• Assist with assessing new equipment or technologies with the view of advising on future investment.
• Take good consideration of the technical capabilities of the company’s equipment, services and staff and actively contribute to the best use, technical direction and future of the resources.
• Ensuring you working area is kept neat and tidy, clearing down after every prep to keep the department running as efficiently as possible.

• Supporting the technical teams on site to deliver projects to the highest standard, ensuring every step of delivery meets the standards expected by Creative Technology and our clients. This may involve you attending site to support your colleagues and clients as required. Your time on site should be kept to a minimum to allow you to fulfil your other responsibilities.
• Actively advising and offering engineering solutions from a technical, equipment and basic design point of view. Even with your engineering specialisms, it is advantageous to have foundational knowledge wide range of technical disciplines offered by Creative Technology.
• Use your exceptional technical knowledge and interpersonal skills to suggest and guide other teams towards the best technical solution for any given requirement, fault or problem. This will include suggesting best practices and giving due consideration to the company’s technical strategy.
• Evaluate the delivery quality and success of projects, working with the Project Manager and on site teams to debrief and report findings as needed.
• Supporting staff, equipment and systems remotely if issues arise on site.
• When required, attend client meetings to support the Project and Account Managers with the more technical aspects of the proposal or project, working with the assigned Project Engineer to present the most suitable engineering solution for the challenge.
• Commercial and or project sales experience is advantageous but not required.
• If required, produce documentation to allow for smooth pre-production, prep and delivery on site, as well as allowing better for improved delivery of repeat projects. This documentation will include drawings, plots, schematics, patch and cable schedules, instructional and handover documents, and debrief/post-show reports. This documentation is required in a timely manner both before, during and after the project.

• A passion for technology
• Ability to learn new technology, systems and processes from any source available. This may be formal training, user manuals, online resources or just getting hands on.
• High level of attention to detail
• Strong Interpersonal and communication skills