nerdstogo-careers63mo ago

Lead Field Service Technician

Va-Alexandria-lead

Field Service TechnicianSkilled Trades & Field Services

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Quick Summary

Overview

Benefits: 401(k) 401(k) matching Paid time off NerdsToGo is a cool, fast-growing brand that provides computer solutions to residential consumers and small businesses.

Technical Tools

Field Service TechnicianSkilled Trades & Field Services

Benefits:

401(k)
401(k) matching
Paid time off

NerdsToGo is a cool, fast-growing brand that provides computer solutions to residential consumers and small businesses. We service every type of technology from computers, phones, tablets and printers to networks, internet connections, security and much more!

Job Summary

The Lead Field Service Technician ("Certified Nerd") will complete desktop configurations, installations and upgrades of personal computer hardware and software, perform inventories and preventative maintenance, provide software and operating system support on Mac and all versions of Windows. The Nerd must have strong field service background and customer service skills. Nerds must have solid technical skills, good communication skills and the desire to be a part of growing and exciting team.

Responsibilities

Onsite computer solutions for Windows-based PCs and Apple computers
PC Hardware and software fault isolation and repair
Virus protection and Spyware/Adware removal
Data recovery and loss prevention
Computer security enhancement
System repair and upgrades
Support creation of home and small business solutions to solve customer short and long term needs
Software upgrade and installation
Experience in working with non-technical customers and setting them at ease
Network installation and maintenance (wired, wireless, LAN, WAN) - Primarily focused on in-home solutions

Qualifications

2-5 years of experience with Windows-based PCs (Win7, Win8, Win10) and networking
Strong knowledge of PC troubleshooting and repair, both hardware and software/OS
Knowledge of network troubleshooting, wiring, PC troubleshooting (ex. Network+, MCSE, etc.)
Proficiency with peer-to-peer and client/server network configurations and troubleshooting

Benefits/Perks