New England Science & Sailing Foundation

The Administrative Assistant plays a vital role in supporting the daily operations of the New England Science & Sailing Foundation (NESS). This position provides administrative, clerical, and customer service support across the organization. The ideal candidate is organized, detail-oriented, proactive, and able to manage multiple priorities in a fast-paced environment. Strong computer skills, database experience, and a commitment to providing exceptional customer service are essential. This customer-facing role assists with all office functions and program administration and support. This is a non-exempt, full-time, year-round position reporting to the Office Manager.

• →Communicate professionally and effectively with students, parents, customers, and staff.
• →Partner with the Office Manager to support the daily operations and administrative functions of the office.
• →Answer incoming phone calls, direct callers to appropriate staff members, and take accurate messages as needed.
• →Welcome students, parents, and visitors, and respond to questions and inquiries promptly and courteously.
• →Help maintain the front-end store and reception area to ensure a clean, organized, and welcoming environment.
• →Supervise students ages 4–17 during lunch periods throughout the summer season.
• →Maintain accurate student records and update information within registration and database systems.
• →Prepare and distribute program rosters, reports, and other administrative documents.
• →Enter survey results and vessel usage data into designated tracking systems.
• →Monitor, respond to, and document VHF radio communications as required.
• →Follow and support NESS Emergency Action Plan protocols and procedures.
• →Demonstrate professionalism, sound judgment, and a positive attitude in all interactions.
• →Perform additional duties and special projects as assigned.

• Previous experience in an office, customer service, educational, camp, or related environment required.
• Excellent written, verbal, and interpersonal communication skills.
• Experience working with databases and data management systems.
• Strong organizational, problem-solving, and decision-making abilities.
• Exceptional attention to detail and ability to manage multiple tasks effectively.
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
• Ability to work independently and collaboratively in a team-oriented environment.
• Commitment to delivering outstanding customer service.