Customer Programs Manager

We are seeking a Customer Programs Manager who will act as the liaison for the company and the customer, successfully managing assigned contracts by leading cross-functional teams throughout the pre-production, bus build and acceptance processes. This individual will cultivate long-term business relationships of customer confidence and trust.  

• → Must understand the full requirements of each customer contract as assigned.
• →Develop a project plan, identify project timelines, and track status of work vs. plan (includes staying current with program plan).
• →Provide daily operational guidance to cross-functional departments relative to the completion of contracts from initial strategy to post delivery.
• →Address and resolve project issues that may arise and manage critical project timelines.
• →Conduct weekly project meetings with internal/external stakeholders.  Must record and publish minutes of each meeting that include actions, owner, and due dates.  
• →Must ensure calibration of the contract with the customer and internal stakeholders on both bus and contract deliverables.
• →Complete all required project documentation, especially project status milestone update and updates for weekly Exec Ops meetings.
• →Work within key controls identified under this area of responsibility in support of compliance to financial reporting.
• →Work with customers to confirm final bus configuration and work closely with Field Services and others until completion of final bus acceptance.
• →Engage in the meaningful development of personal Management by Objectives (MBO) criteria and execute your work to achieve these goals.
• →Work within established policies and processes to ensure goals and objectives for all regulatory and legal requirements are met, including organizational, Quality, Environmental, Health, and Safety programs.
• →Identify opportunities for process improvements.

• Bachelor's degree in business administration or communications or related business experience.
• Mid Professional with 5+ years of work experience in a manufacturing or customer-oriented environment.
• Prior Project Management experience in a manufacturing environment and/or PMP Certificate or equivalent work experience.
• Superior computer and organizational skills.
• Goal orientated and motivated to achieve tasks within set timelines.
• Ability to present information professionally in written and verbal communication.
• Ability to work with minimum supervision and possess initiative to seek improvements.
• Motivated self-starter with capabilities to work within a fast-paced team-oriented environment.
• Must be able to travel to all New Flyer facilities when required (including Canada and U.S.)

  *Travel is required for this position**

We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, e­fficient and reliable.

NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions.  News and information are available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.arbocsv.com, www.alexander-dennis.com, www.carfaircomposites.com and www.nfi.parts.com