Team Lead - Oregon

Hybrid (2 Days A Week)Hybridlead

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Quick Summary

Requirements Summary

High school Degree or Technical Certification Minimum three (3) years of experience in a customer service contact center or a customer service position Superior organizational skills A self-motivated,

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Title: Team Lead - Oregon

Employee Status: Regular Full Time

Work From Home Option: Fully Remote

FLSA Status: Non-Exempt

The Team Leader is responsible for the daily operation of the office, as well as for providing administrative support to management. The Team Leader will receive all communications into the department including e-mail, phone calls, live chat and fax.

Essential Functions:
- Create and maintain all wagering accounts.
- Identify financial, fraud or risk that an account may present.
- Generate reports as needed.
- Process a variety of financial transactions.
- Maintain digital and physical files.
- Handle customer inquiries including customer disputes and cancelling of wagers.
- Assist customers on live chat and email.
- Report hardware and software issues to the ServiceDesk.
- Provide support to our partners, customers and vendors
- Other duties as requested.

Requirements

~1 min read

High school Degree or Technical Certification
Minimum three (3) years of experience in a customer service contact center or a customer service position
Superior organizational skills
A self-motivated, resourceful, detail-oriented, and energetic personality
Excellent communication and interpersonal skills, and the ability to prioritize and multi-task
Strong computer proficiency including word and excel
Must be able to work nights, weekends and holidays as needed

This position is primarily sedentary and requires prolonged periods of sitting and working at a computer. The employee must be able to communicate effectively by telephone and live chat, perform frequent computer and data-entry tasks, and operate standard office equipment. The role requires the ability to maintain focus and manage multiple customer inquiries in a fast-paced, high-volume environment.

Pay Range / Salary: $20.00 - $21.00/per hour

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Location & Eligibility

Where is the job

Hybrid (2 Days A Week)

Hybrid, some on-site time required

Who can apply

Same as job location

About this job

Pay per year: ≈ $41,600–$43,680 a year; 37% below the $67,500 median for Other jobs on Jobera (115,751 salaries).
Posted: Today
Employer: has 48 open jobs on Jobera in 2 countries.