Customer Service Representative

United States·Corporate-Diamond Bar - Diamond BarNormalmid

Customer Support SpecialistCustomer

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Quick Summary

Overview

Answers incoming customer calls over the phone and/or via email and social media regarding billing issues, product problems, service questions, and general client concerns.

Technical Tools

Customer Support SpecialistCustomer

Answers incoming customer calls over the phone and/or via email and social media regarding billing issues, product problems, service questions, and general client concerns.
Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every customer.
Assist with placement of orders, refunds, or exchanges/adjustments.
Update customer information in the customer service database during and after each contact.
Recommend potential products or services to management by collecting customer information and analyzing customer needs.
Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
Contribute to team effort by accomplishing by impacting the company's bottom line by problem-solving and turning frustrated clients into repeat customers.
The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

High School diploma or GED required; Any college is a plus.
Must be 18 years of age or older.
6 months -- 1 year of customer service experience.
Schedule will include weekends and holidays. Peak season overtime will be required.
Ability to remain professional and courteous with customers at all times.
Strong verbal and written communication skills.
Must have strong computer skills, including but not limited to MS Word and Outlook.
Good listening skills.
Ability to form partnership with department and gain intimate knowledge of department operations.
Detail-oriented, and self-motivated with desire to continuously improve operations.
Exhibit strong business curiosity and must be willing to explore details to challenge the status quo.
Ability to work both independently and with a team in a collaborative work environment.
Ability to treat all information confidentially.
Typing skills and strong multi-tasking skills
Adaptable and proactively able to move with change while maintaining a positive attitude.