Project Manager - IT Infrastructure

Responsibilities and core competencies:

• With limited direction manages the day-to-day operational and tactical aspects of small to medium scale projects.
• Implements engagement review and quality assurance procedures in accordance with our methodology to ensure profitable and successful execution of consulting engagements as measured by regional goals and customer satisfaction.
• Minimizes our exposure and risk across all projects assigned.
• Manages scope and mitigates risk across all projects.

•  Determines appropriate revenue recognition, ensures accurate invoicing, and monitors receivables for all projects under his/her direction.
• Integrates financial data for all projects.
• Compares financial data for practice to that of other practices and seeks ways to maximize revenue.
• Analyzes profitability, revenue, margins, bill rates and utilization on all projects assigned.
• Addresses escalated billing issues when they arise.

Financial Management

• Creates budgets manages to and achieves revenue goals set for projects.
• Accurately forecasts revenue, profitability, margins, bill rates and utilization across all assigned projects.
• Sets expectations upward regarding revenue and profitability projections.

•  Identifies partnership opportunities and capitalizes on "add-on" sales opportunities across projects.
• Achieves "add on" revenue goals.
• Works in conjunction with our sales team to follow up on sales leads within practice.
• Grows long-term relationships with clients and capitalizes on equity and partnership opportunities.

•  Serves as key participant in team and client meetings.
• Raises our visibility through involvement in local industry organizations.
• Confronts issues openly and quickly.
• Effectively communicates relevant project/practice information to superiors and peers in other practices.
• Tactfully communicates sensitive information.
• Handles difficult personnel situations directly, using appropriate discretion, HR advice, and respect for the individual.

•  Assists in the evaluation and redesign of practice offerings.
• Maintains knowledge and understanding of all relevant networking technology areas.
• Possesses a thorough understanding of our service offerings, technical preferences, and technical direction.

Leadership

• Provides leadership and direction to all project stakeholders.
• Pursues excellence in all aspects of business.
• Possesses the expert knowledge to identify opportunities for change and the ability to convey the need for change.
• Builds expert knowledge in our industry and conveys knowledge to others.

• Evokes creative and innovative thinking from team members while helping them to bring their ideas and career plans to fruition.
• Helps to determine new, creative ways to employ teams on projects and distribute responsibilities.
• Works across practice to share lessons learned and best practices.

•  Manages day-to-day client interaction and expectations for multiple or large-scale projects.
• Anticipates clients’ needs and proposes alternative business solutions.
• Continually seeks and capitalizes upon opportunities to increase customer satisfaction and deepen client relationships.
• Possesses a knowledge base of each client's business, organization and objectives.


Background and skills

• Bachelor of Science Degree, the field of IT/Engineering or Economics are preferred
• A minimum of 2 years experience in working on projects in the field of specific activity
• Professional project certification preferred
• Networking training or experience preferred
• ITIL Foundation preferred
• Experience with Ticketing Systems
• Proficiency in English
• Excellent communication skills both written and verbal.
• Analytical skills, able to synthesize information
• Negotiation Skills
• Excellent customer interaction skills
• Decision-making capacity and taking responsibility
• Ability to determine problems and deliver known solutions with a high level of customer satisfaction. 
• Able to work in a challenging environment
• Ability to handle critical customer issues/problems.