Operations Manager

NextStep connects top consulting talent with high-potential opportunities through smart, AI-powered matching. We partner with ambitious companies across sectors to place experienced professionals in roles where they can have a real impact. On behalf of a client in our partner network, we are currently looking for an Operations Manager to join their team.

Our client is a UK-based logistics technology company providing last-mile delivery solutions to e-commerce businesses. Operating through 40+ micro-fulfilment hubs and 800 active couriers, the business processed over 5 million deliveries last year and is growing at 40% year-on-year. The Head of Operations is building a management layer to maintain service quality as the network scales.

As Operations Manager, you will have end-to-end accountability for operational performance across a defined geographic region. You will manage a team of Operations Coordinators, own regional courier partner relationships, and drive continuous improvement in delivery SLAs and cost per parcel.

• →Manage daily operational performance across your region, monitoring SLAs, managing exception queues, and ensuring courier availability meets demand.
• →Lead and develop a team of 3–5 Operations Coordinators.
• →Own relationships with regional courier network partners, conducting performance reviews and resolving service issues.
• →Identify and implement process improvements that reduce cost or improve reliability.
• →Produce regular performance reports with root cause commentary and improvement plans.

• 3–5 years of experience in operations, logistics, or supply chain management, with at least 1 year managing a team.
• Experience in a high-volume operational environment (logistics, fulfilment, or courier network).
• Strong analytical skills, comfortable in Excel or Google Sheets to diagnose performance issues.
• Decisive and action-oriented; calm under pressure during operational incidents.

To be considered for this role, please create your profile at getnextstep.com. Once your profile is complete, our matching system will evaluate your background against the role criteria and match you with the company if it's a strong fit. No cover letter required.

This role is listed by NextStep on behalf of our client. All applications are handled with confidentiality.