Intake Coordinator

NFI Massachusetts Inc. is a human service organization currently seeking a full time Intake Coordinator for our Ambulatory Services Division located in Haverhill, MA. Work in human services and make a difference in people’s lives.  Be a part of a strong dynamic team. 

NFI MA Inc, provides a range of mental health services within the Northeast Massachusetts area, working with individuals and families throughout their lifespan. Ambulatory Services is a full-service outpatient facility specializing in mental health and substance abuse treatment. Individuals served are from the Merrimack Valley area and come in for individual treatment, group treatment, and medication management.

The Intake Coordinator is responsible for supporting the Division Director, the Director of Outpatient Services, the Director of Structured Outpatient Addictions Program (SOAP), and the Director of the Driver Alcohol Education Program (DAE). Candidates must have the ability to manage multiple tasks, be detail oriented, and work independently but also as a member of a large team of clinicians, counselors, and administrators.

• Insurance Verifications
• Managing new clients in electronic medical record
• Completing intake documentation with clients
• Referring new clients to clinician for assessment and treatment
• Entering client data into virtual gateway
• Consistently protecting patient confidentiality in accordance with HIPAA policies and guideline

• Answering phones/directing calls
• Greeting clients
• Scheduling appointments
• Accepting payments and recording accurately
• Responding to requests and questions from clients
• Assist prescriber with medication needs and inquiries
• Ability to develop/manage spreadsheets for a variety of division needs
• Fax/file/research as needed
• Front desk coverage as needed

• At least one year administrative assistant/ intake experience.
• Experience working in a mental health environment also preferred.
• A valid driver’s license and reliable vehicle is required.
• Full time position with varying schedule with some evening availability.
• Experience with Docusign preferred