Field Service Planning Coordinator

nGeneration are looking for an enthusiastic and personable Field Service Planning Coordinator to join our Field Service team. We pride ourselves on our service, as the first point of contact for our engineers, your friendly and helpful demeanour is crucial, you will also coordinate and schedule our field service engineers, manage workloads and logistics, communicate accurately and promptly with customers and colleagues, and quickly resolve scheduling or SLA conflicts while prioritising your workload and acting on your own initiative in a pressurised environment.

The ideal candidate should have previous experience working in an administrative role, although this is not essential.

Experience with scheduling field service or similar operational work is required. First-line help desk analyst experience is desirable but not essential.

A successful Field Service Co-ordinator will have various pre-requisite skills that typically include:

• Experience working with software such as Google Maps, Word, Outlook and Excel.
• Excellent customer service skills, alongside the ability to communicate accurately and in a timely manner in an operational support environment.
• Have organisational abilities along with experience of working in a pressurised environment.
• Ability to quickly resolve any scheduling and SLA conflicts.
• Professionalism to communicate in a polite and professional manner with peers.
• Ability to work autonomously, prioritising own workload and acting on own initiative.
• Available to work a three-days-on, three-days-off rolling rota with 12-hour shifts.
• Eligible to work in the United Kingdom.
• Able to work on-site in Tipton, West Midlands, UK.
• A good understanding of UK geography is desirable.

Well versed in IT, Ideally you will have experience of hospitality and retail EPoS systems or have worked within the hospitality or retail industry previously.