Product Manager – Public Safety & Justice

The Role 

We’re looking for a technology-focused Product Manager to bring new enterprise software products to market within NiCE Public Safety & Justice. 

You’ll work with customers, engineering, and business stakeholders to identify customer needs, shape product requirements, and lead products from discovery through development, launch, and ongoing improvement. 

What You’ll Do 

• Own product launches: Take new software products from concept and MVP through external launch and beyond. 

• Understand customers: Lead discovery to identify customer problems, needs, and market opportunities. 

• Define product direction: Translate customer insights into requirements, roadmaps, and priorities. 

• Collaborate across teams: Work with engineering, design, sales, and product leadership to deliver successful products. 

• Support go-to-market: Partner with sales and other teams on product positioning, demos, and launch readiness. 

• Improve products: Use customer feedback and market insights to guide future development. 

What You’ll Bring 

• 3+ years of Product Management experience in B2B software, enterprise technology, or a related field. 

• Proven experience taking a new software product or major product offering from discovery through launch to external customers. 

• Experience owning products after launch and driving improvements. 

• Strong customer discovery, prioritization, and product requirements skills. 

• Technical fluency and the ability to work effectively with engineering teams. 

• Strong communication and problem-solving skills. 

• Willingness to travel to customer sites, partners, and industry events as needed. 

Nice to Have 

• Experience in Public Safety & Justice, 911/emergency communications, CAD/RMS, law enforcement, or digital evidence. 

• Familiarity with regulated environments or enterprise technology integrations. 

• Experience with technology partnerships or AI-enabled products. 

Public Safety & Justice experience is a plus, not a requirement. We’re open to candidates from other enterprise technology backgrounds who have the right product ownership and launch experience. 

How We Work 

You’ll join a collaborative team that values customer-focused thinking, clear communication, and moving quickly from ideas to execution. 

Atlanta-based team members work in the office two days per week. Candidates elsewhere in the US may work remotely and travel to Atlanta regularly. 

About NiCE Public Safety & Justice 

NiCE Public Safety & Justice provides software that supports emergency response and criminal justice—from the 911 call to the courtroom. 

NiCE is an equal opportunity employer and welcomes applicants of all backgrounds.