Services Program Manager, Actimize

We are looking for a dynamic and detail-oriented Professional Services Operations Analyst to support our global Professional Services organization at NICE Actimize. This role is ideal for individuals who are strong in PMO operations, data analysis, and Excel-based reporting, with an emerging mindset toward leveraging AI in operational processes.

You will thrive in a fast-paced, cross-functional environment and enjoy connecting data across systems to create a single source of truth. This role plays a critical part in enabling operational efficiency and data-driven decision-making across global teams.

• Support operational processes across teams ensuring timely execution
  • Track deliverables and follow up until closure
  • Collaborate with PMO, Finance, HR, Procurement, and Delivery teams
  • Ensure data accuracy and compliance
  • Perform business analysis including forecasting and pipeline reporting
  • Build and maintain Excel dashboards for reporting and analytics
  • Support PMO, finance, and vendor management activities
  • Drive AI-based automation initiatives for operational efficiency
  • Prepare operational reports and executive summaries

• →Execute and monitor operational workflows
  • Maintain dashboards and reports
  • Perform data consolidation across systems
  • Ensure process adherence and documentation quality
  • Support pipeline forecasting and reporting
  • Collaborate across global stakeholders
  • Identify automation opportunities

• Strong expertise in Microsoft Excel (Advanced)
  • Experience in PMO or operations roles
  • Strong analytical and problem-solving skills
  • Experience in global, matrix environments
  • Strong communication and stakeholder management skills
  • Ability to manage multiple priorities

• Ability to connect data across systems and create unified insights
• Strong collaboration and teamwork
• Self-driven and ownership mindset
• Quick learner with adaptability
• Strong communication skills
• Can-do’ attitude

• Exposure to AI or automation tools
•  Knowledge of data visualization tools
•  Experience in global environments
•  Financial services exposure

• Bachelor’s Degree in Information Technology or related field

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! 

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 

Requisition ID:  10933
Reporting into: Group Manager