Contact Center Supervisor

At Nimble Credit Solutions, we believe in empowering our leaders to drive performance, inspire teams, and create an environment where people thrive. Our values - Positive Impact, Get it Done, Find Better Ways, and Do the Right Thing - guide every decision we make.

We’re looking for a results-driven and people-focused Team Manager to join our Cape Town team. If you thrive in fast-paced environments, are passionate about coaching others, and have a solid track record in collections, we’d love to meet you.

Under the guidance of the Operations Manager, you will be responsible for (but not limited to):

• Leading and driving performance across collections, productivity, and quality targets
• Managing daily team activities and ensuring agents are motivated, supported, and equipped to succeed
• Acting as the escalation point for complex queries and customer complaints
• Ensuring compliance with business policies, industry regulations, and legislative requirements
• Conducting regular performance reviews, coaching sessions, and staff development initiatives
• Monitoring and analysing team performance metrics to drive continuous improvement
• Submitting accurate and timeous reporting to management
• Managing all administrative functions related to your team
• Performing ad-hoc duties as required

• Minimum of 2 years’ experience in a Team Management role (Collections experience highly advantageous)
• Proficient in MS Office at an intermediate level:
• MS Word
• MS Excel
• MS Outlook
• Credit and Criminal clear

✔️ Strong financial acumen and understanding of collections metrics

✔️ Performance-driven and target-oriented

✔️ Skilled in conflict management and problem-solving

✔️ Proactive team player with strong leadership presence

✔️ Excellent administrative and time management discipline

✔️ Strong communication and interpersonal skills

✔️ Ability to give and receive feedback constructively

✔️ Committed to customer-centric behaviour (TCF principles)

✔️ High attention to detail and organisational excellence

✔️ Willingness to learn and continuously improve

• Monday – Friday
• Up to 9 hours/day (when not working Saturday)
• Up to 8 hours/day (when working Saturday)
• Shifted between 07:00 – 20:30, as agreed with management
• Saturdays
• Maximum of 2 Saturdays per month
• Shifted between 08:00 – 14:00, as agreed with management

• Apply today and take the next step in your career with us. Let’s shape the future of Nimble together.
• 📞 Shortlisted applicants will be contacted for an interview (telephonically or in-person).