Jewellery Operation Executive

• Calculate and share accurate customer quotations within defined TATs

• Ensure speed and responsiveness, as this directly impacts conversion rates

• Raise CAD requests and purchase orders with manufacturers

• Review and approve CAD files, ensuring alignment with customer requirements before production

• Identify and flag discrepancies or potential issues early to avoid rework

• Organise and maintain all CAD files systematically for easy access and traceability

• Ensure timely receipt of CADs from suppliers and follow up proactively to prevent delays

• Manage end-to-end order timelines, from confirmation to delivery

• Coordinate closely with manufacturers, QC teams, and logistics partners

• Follow up on key production milestones to ensure timelines are met

• Manage remakes, repairs, resizing, and order modifications

• Handle customer escalations with a solution-oriented approach

• Resolve issues proactively to minimise delays and impact

• Maintain accurate, real-time updates across all systems and trackers

• Ensure complete visibility of order status at every stage

• Identify gaps, inefficiencies, and recurring issues

• Suggest and implement process improvements to drive scalability and efficiency

• 3+ years of experience in operations, preferably in a high-volume or fast-paced environment

• Strong Excel / Google Sheets proficiency — ability to build and manage complex trackers, formulas, and reports with ease

• Highly data-driven — comfortable analysing operational data to track performance, identify patterns, and make informed decisions

• Strong numerical and calculative aptitude — able to accurately compute quotations, margins, and order metrics

• Proven track record in operationally heavy roles with hands-on coordination, order management, or supply chain experience. You must excel at managing diverse stakeholders while delivering results within high-pressure, time-sensitive environments

• Experience in jewellery, diamonds, or luxury goods is preferred — but not mandatory; a strong willingness to learn the industry is welcome.

• Strong interest in jewellery and the luxury goods industry

• Ability to think critically and learn quickly in a fast-paced environment

• Comfortable working with technology, tools, and data on a daily basis

• Clear and confident communication skills (written and verbal)

• Highly organised and detail-oriented, with the ability to manage multiple priorities

• Proactive mindset with strong ownership of tasks and outcomes

We’re looking for individuals who bring both mindset and curiosity:

• Passionate about the jewellery / diamond / luxury goods industry

• Tech-forward and process-oriented

• Thrive in a fast-moving, detail-driven environment

• Eager to learn, take ownership, and grow within operations

• Orders move smoothly with minimal delays or errors

• Customers have a clear, reliable, and positive experience

• Operations become more efficient and scalable over time

• Issues are anticipated and solved proactively, not reactively