Licensed Account Representative (Customer Service) - Trenton

Do you have a passion for customer service? Are you looking for a company that offers you more? Come talk to NJM Insurance Group, a 6-time recipient of the Forbes Best Employers in New Jersey about joining our Contact Center!

Join a best-in-class team that has been certified by J.D. Power for providing personal lines customers with an exceptional Auto Claims Experience - 8 years in a row!

• Salary: $51,120.55

• Company paid training and professional state licensure.

• Potential annual bonus incentive worth up to 7.5% of your first year’s base salary

• Hybrid work schedule once training is completed

• An outstanding benefits package (outlined below), including a 401k with a dollar for dollar match up to 8%

NJM is seeking talented, friendly customer service orientated professionals to become Licensed Account Representatives in our nationally recognized contact center. As part of your NJM experience, you will receive top-quality paid training to prepare you for this position in personal lines insurance. On our team, you will play an important role in continuing to build upon the long-standing reputation of delivering award winning service to NJM policyholders by assisting them with setting up new policies, and completing policy transactions, as well as general coverage and billing questions.

• Monday-Friday (9:45AM - 6PM) and every Saturday (8:30AM- 4:45PM)

• One weekday and Sundays off

• Include a 5% shift differential

• Monday-Friday 12:45pm-9:00pm

• 1 Saturday a month (8:30am - 4:45pm)

• Includes a 15% shift differential

The start date for this opportunity is set for 01/19/2027.

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  Deliver a high-quality customer experience while consulting and counseling customers on NJM’s products via inbound calls

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  Provide coverage options best suited to accommodate individual needs and administer transactions when necessary

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  Demonstrate effective time management to achieve performance goals/targets

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  Provide procedurally accurate, effective, and independent response to all new and existing business inquiries related to personal lines insurance.

• Excellent verbal and written communication skills

• Strong computer and navigation skills including proficiency in Microsoft Outlook and Word

• Accurate keyboarding skills

• Superior listening skills

• Strong multi-tasking ability

• Prior customer service or contact center experience

• Quiet, distraction-free work area at home

• High School Diploma or GED is required; an associate’s or bachelor’s degree is desired

• Bilingual skills are valued, but not required

• Personal Lines Authority License is a plus