Senior IVR & Contact Center Engineer (NICE CXone / Genesys)

Njm - Trentonsenior

OtherEngineer

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Quick Summary

Key Responsibilities

Customer support and troubleshooting Perform analysis and resolve telecom related issues and service requests in a timely manner. Assist immediate team members,

Requirements Summary

Customer support and troubleshooting Perform analysis and resolve telecom related issues and service requests in a timely manner. Assist immediate team members,

Technical Tools

OtherEngineer

The Sr. Telecom Apps Software Engineer (official NJM job title) will have extensive knowledge of the NICE CX1 platform and is responsible for the design and development of voice/email/chat solutions on the NICE suite of applications used by contact center staff. The person in this role will be the technical lead for IT and will be expected to translate software requirements into working solutions within the existing IVR application framework. The person serving this role will also be responsible for monitoring and troubleshooting systems for optimal performance.

Responsibilities

~1 min read

→10+ years of related information technology experience.
→5+ years of supporting telecom applications.
→5+ years of programming experience.
→3+ years of supporting Linux based application.
→Bachelor’s degree in a technical field (computer science, engineering) or equivalent work experience.
→Strong working knowledge of telecom system architecture to support a contact center environment on NICE CX1 platform.
→Working knowledge of database design and operation, web technologies.
→Proficiency and experience with certain operating systems (Windows, Linux)

NICE Certified System Administrator (preferred but not required)

Compensation: Salary is commensurate with experience and credentials.

Pay Range: $91,021-$114,806

Eligible full-time employees receive a competitive Total Rewards package, including but not limited to a 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, generous PTO, Paid Sick Leave, and paid parental leave in addition to state-mandated leave. Employees may also be eligible for discretionary bonuses.

Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.