Service Coordinator Specialist - Enhanced Case - Job #677

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Consumer Services Specialist - Enhanced Service Coordination The Organization North Los Angeles County Regional Center “NLACRC” is a private,

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Consumer Services Specialist - Enhanced Service Coordination

North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974.

Assist individuals and their families who are underserved and who are not fully accessing regional center services; with a particular focus on cultural and linguistic needs, including individuals who are monolingual.
Identify barriers to service delivery and implement culturally sensitive strategies that embody empathy, trust, and respect; comfort working in underserved and non-traditional office settings to meet our community needs.
Serve as an advocate for individuals served by community agencies.
Participation in the development of program plans for individuals; monitoring and evaluating these plans and revising them as necessary.
Documentation, completing forms and reports in accordance with regulations and NLACRC policies and procedures.
Schedule and attend interdisciplinary meetings with individuals served, family members, service providers, advocates, etc.
Rotate officer-of-the-day duties with other Service Coordinators; assisting co-workers with special projects and unique situations; provide case-coverage as needed; and providing emergency on-call services when required.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Bachelor’s degree in psychology, social work, sociology, or related human services field and two years of related experience. A Master’s degree in a related subject may be substituted for experience.

Understanding of family systems and appreciation for person-centered planning and thinking; empowering individuals to achieve their goals. Knowledge of intellectual and developmental disabilities, good organizational skills, demonstrated ability to work independently and cooperatively as a part of an interdisciplinary team, excellent verbal and written communication skills, and proficiency with MS Word and MS Outlook.

Requirements

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Service coordination is a community-based position that requires meeting with individuals served and their families in their homes, in the community, or in our office location. Must be comfortable working with a high degree of independence. Frequent telephone, virtual, and out-of-office meetings required. Valid California Driver’s License and reliable transportation, or acceptable substitute, required.

What We Offer

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We offer employees a variety of health and dental plans:

✓Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only. We also provide a generous contribution additional plans that the employee may select for employee only or employee and dependents costs.

✓Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents

✓Pre-Tax Flexible Spending Account for eligible health care expenses

✓Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses

✓No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees

✓No cost Vision plan for employees and eligible dependents

✓Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees

✓NLACRC offers two (2) deferred compensation plans - 457 and 403(b)

✓Participate in the Public Service Loan Forgiveness program

✓Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness and sabbatical time

✓Holidays – NLACRC offers 12 paid holidays throughout the year

✓Most positions are offered a hybrid – remote option